Royal Enfield Complaints & Reviews

Hi all,
My service was done by you guys however it was poor service done my bike got damage after calling you guys on no [protected] still there is no response to repair my bike however it is in warranty. My bike is new
I need assistance as soon as possible because i am from rohtak and my bike is in gurgram which is damages and just bucause of this i am not able to go home till the lockdown has started no one is ready to listen me. Know the service center is also open
Regards
Rohit

Dear sir

I taken delivered royal enfield classic 350 gun metal colour from the legend motors royal enfield showroom chrompet mr raj kamal showroom manager promised me that he will give the mat finish grey colour helment will taking delivery. But till now he didn't gave me the helmet and rc book but till now i did not gave it i have taken delivery befor 2 month my vechile number tn07 cv 0096.. This bad experience in royal enfield showroom i have seen already since i was taking 3 vechile from royal enfield really i felt bad in this showroom they are not give the items what's the promises while taken booking after given delivered they saying to customer they dnt have stock if i asked expected time they saying they itself don't know when they can give it this bad experience in this showroom and i have referred my frnd also

Thanks and regards
Aravind
[protected]

I called many times for my insurance renewal they r not respond me i am frustrated by their management dealer name Batra enterprises kashipur uttrakhand 247713

My bike reg. no. CG11AP1312 (Royal Enfield)model Classic 350 Gunmetal-2 seater
petrol tank has manufacturing fault as petrol is always leaking since one month. Mechanics told me that it is BS4 tank and its system got failed .
Please filed my complain and take action .
my bike is one year and 11 month old.

Hi, I'm one of Royal Enfield owner, I have purchased the bike on February 2020. Couple of times I had problems with my Bach wheel Tyre. Herewith I raise a complaint about it. Kindly do the needful.

I booked royalenfield gunmetal grey at 24 April
10000 debited in my account but i did not get any mail for conformation booking id or reference number wt to do now pls help me out mail me :[protected]@gmail.com

I am facing problem in my bike while I am starting the engine. Bike is not taking startup since 2 days.
Please shortout this asap.

Thank you.

Hi ekta,

I want my all service as per manual which you sent to me in this mail. So can you send me the confirmation of same.

Regards
Mubarak Ali Khan

Booking id - bkng[protected]
Store - royal enfield company store bandra mumbai
Booking date - 26/01/2020
Cancellation date - 16/02/2020

It has been 50 days since booking cancellation and i have still not received refund from royal enfield. As per company t&c, there is full refund of booking amount on cancellation of bookings. Company store has been misleading me since i am still getting sms and emails about "delay in delivery".

Recently few months back i purchase standard 350 from wazipur in my silencer some zali has broked up but they r not ready to claim they r saying some piece of stone someone has put up i told them if there is any piece of stone then take out they r not ready to do that also pls take immediate action against it.. No one is ready to listen n they have given guarantee for one year but no action is being taken regarding it i went 3times they r saying use it like dis no problem is dere use it like dis only but y they r not changing if guarantee is dere n noise is coming in silencer

Hi,

This is dinesh from coimbatore. I am owning classic 350 bike (Tn 99 e 8668).in my bike chain gets so heated and back wheel is jamming. Also while applying back break, some weird sound is coming. For every 3000 kms once i will service my bike in showroom.

Now i am facing this issue in last two services and taken my bike to showroom for complaints. They are just cleaning back wheel break after that it works fine.

In another couple of days again the issue occurs.

I had purchased re signals motorcycle from manmohan autor stores, sector 27, chandigarh, on 19.07.2019, registration no: hry 03y 0814, and within a few days of purchase i noticed that the bike's real wheel wobbles and despite bringing this to the notice of the dealer during the first, 2nd and third service, no remedial action has been taken. The only explanation they are providing is that this defect is in most of the bikes and they are not going to do anything about it. I feel due to this the bike also pulls towards the right and considering this, i am requesting you to remedy this flaw on top most priority as i am suffering and i hope that keeping in view the company's image and reputation you should definitely take appropriate steps in order to remove the defect.

Hello sir /maa'm this is akash parihar. I purchased signal 350 in jan 17 from r. R automotive vijay nagr indore showroom. I didn't get my leg gaurd as it was not available and they told me to provide within 2 weeks but it has been 50 days i didn't get my leg gaurd. Whenever i call them, they gave me a new date.. I can't take risk anymore with my bike so please provide my accessories as soon as possible.
My contact no.[protected]

Every time i put thunderbird 350x on service it comes back with a new problem. After my 4th service my both the disc breaks are making weird noise. Please resolve. After my third service i faced silencer issue. After second service there was chassis issue. The point is their services are too pathetic and their labours are not qualified, every time i have to revisit the showroom for my issues.

My vehicle re 350 classic gun metal
My vehicle no. Tn 59 cc 1965.
I was done my service on 09.03.2020 around 3000. Gg motors service advisor mr. Selva received my vehicle and make a test drive and he said vechile was wobling need to alignment. I give a approval for alignment, servicing and brake checkup. After done a all work next day i am facing some abnormal brake noise i give to showroom on today 09 am now they said some bush was problem need to replace that also i give a approval. Without getting my approval they grind my caliper to arrest a noise. Till now i didnt get a proper respond. Very very poor respond from the management. When i deliver on last service the person who take respond for my vechile didnt respond properly. I need a replacement of caliper set, brake disc and further parts which was damaged. Without fail do a proper respond otherwise i have to take legally.

विषय - service manager एवं service center की मनमानी एवं अभद्रता से पेश आने हेतु।

दिनांक- ०८/०३/२०२०

श्री मान जी,
मैं सुयश बाजपेई, कानपुर निवासी मैंने अपनी रायल इनफील्ड इलेक्ट्रॉ ३५० (Royal enfield electta 350) बूलेट vehicle number - up-78-dq-6919 service हेतु शरीन मोटर्स १०/५१३ खलासी लाइन तिलक नगर (Sareen moters 10/513 khalasi line tilak nagar) कानपुर में दिनांक- 4/03/2020 को दी थी।
वहां पर service manager श्री राकेश मिश्रा जी ने मुझ पर गाड़ी में पेंन्ट कराने का दबाव बनाया जिस पर मैंने कम्पनी द्वारा पेंट किये जाने पर हां कर दी। जिसकी कीमत उन्होंने १२००० रुपए बताई। गाड़ी में कै्ंक (Crank) ख़राब होने के बारे में बताया और बदलने को कहा जिसकी कीमत ११००० रूपए बताई गई। लेकिन जब मैं वहां पहुंचा तो मैंने crank repair करने को बोला जिस पर वह नाराजगी व्यक्त करते हुए बोले कि repairing का कार्य कम्पनी में नहीं होता है, फिर मैंने नया crank लगाने को मना कर बाहर से सही कराने को कहा जिससे वह नाराजगी एवं अभद्रता के साथ पेश आऐ। फिर मैंने पेंट के बारे में जानकारी ली जिस पर उन्होंने बाहर पेंट के बारे में बताया तो मैंने उन्हें मना कर दिया जिससे वह और नाराज हो गए। श्री मान जी जबकि बाहर पेंटिंग की कीमत मात्र ५००० रूपए है जिसमें सीधा-सीधा ७००० हजार रुपए का commission मिश्रा जी को मिलना था और वो ना मिल पाने के कारण वह और नाराज हो गए।
श्री मान जी दिनांक ४/०३/२०२० को जब मैं गाड़ी डालने गया तब मिश्रा जी ने job card पर मरम्मत कार्य, पेंटिंग, एवं नये crank पड़ने का मुल्याकंन ४८, २५७ बताया जिस पर लेबर एवं पार्ट पर ५०% (50%)एवं १०% (10%)क्रमशः छूट देने को कहा। बाद में जब मैंने पेंटिंग करने व crank बदलने से मना किया। जिससे नाराज मिश्रा जी ने बिल में न ही लेबर पर छुट दी और ना ही किसी पार्ट पर और अंतिम बिल ३४००० (34, 000)का बनाया।
श्री मान जी अब आप ही बताइए कि सब कार्य सहित (पेंटिंग एवं crank) ४८, २५७ (47, 258) का मुल्याकंन किया गया और बिना उपरोक्त कार्य के ३४००० (34, 000) बिल बना जो की सही नहीं है। मेरे शिकायत करने को कहने पर निडरतापूर्वक पेश आना मुझे गलत व्यवहार लगा। श्री मान जी ऐसा व्यवहार कम्पनी की शाख को क्षति पहुंचाता है एवं उपभोक्ता को निराश भी करता है।
श्री मान जी आप से अनुरोध करता हूं कि मेरी उपरोक्त शिकायत को ध्यान दें एवं उसका निस्तारण करने की कृपा करें।
सदैव आभारी रहूंगा

Dear royal enfield,

Royal enfield is a my dream bike but right now i think it will be no longer my favourite because i bought royal enfield classic gun metal grey 350 bs6 on 5 march 2020 at 8 pm onwards from showroom named royal enfield lamba enterprises group kirti nagar rama road, delhi but the showroom gave the used bike to me i have proper evidence regarding this like vedios and photos bike meter (Odometer/speedometer) was off head light bulb was fused bike handle rod was not straight i mean it's look like an accidental bike they gave me duplicate tyre of ralco company and they also gave me duplicate alloy wheels after my complaint they repaired the bike in front of my sight dear sir i don't want that bike i want to replace it or want my money back..
The showroom not give exact information about the new bs6 bike. I am very displeased with the service provided by the showroom. Company must be controlling over the showroom in any manner because showroom wants more and more profit without giving the appropriate facility or service. The showroom hide the benefits given by the royal enfield company. Please take it seriously...
. I have never heard or seen any kind of this problem in any other bikes when contacted the regional service manager for replacement he says i can't...
.
Very mismanaged workshop with very disappointing customer service is this how a brand like royal enfield maintains it's name or brand.
I hope this is seriously looked into than just another email.

Dear sir,
This is regarding a royal enfield (Blue colour)
Dl4s ak 8164
Was given for repairs for gear box issues on 19 jan 2020 at platinum motors service center fatima nagar.
The bike has finally been given after repairs on 7 march 2020.
Though was supposed to be delivered by 24 jan 2020
It is very disappointment to see how platinum motors service center is mismanaged with no consideration for...

I bought royal enfield classic 350 bs 6 on 24 feb 2020 from showroom named sukhmani motors patna but the showroom gave the bike without pasting abs branding. The showroom not give exact information about the new bs6 bike. I am very displeased with the service provided by the showroom. Company must be controlling over the showroom in any manner because showroom wants more and more profit without giving the appropriate facility or service. The showroom hide the benefits given by the royal enfield company. Please take it seriously... Thanks

On february 01, 2020 i had left my bike, classic 350, for general service at riderz ikon at sai baba colony, coimbatore. After taking delivery of the vehicle after the service as i was riding back i heard some kind of a noise from the engine. It was an unusual noise which was quite prominent that i had never experienced before. On talking to the personnel at riderz ikon, they requested me to bring back the vehicle. On doing so, they took 2 days on checking as to what exactly the noise was. They said it would cost around 12, 000 to get it rectified and asked me to talk to the manager mr. Ranjith regarding the same. Mr. Ranjith said he would get back and he got back saying that it would cost rs 12, 000 and that i have to bear them. The vehicle has run around 40000 km and i was shocked to hear from them stating that the life of the engine ends at 40, 000 km, which i did not expect at all from a service center like royal enfield.
This is absolutely not my fault at all and the noise started coming only after leaving the vehicle for service.
When talking to them stating that i would send an e-mail regarding what they spoke to royal enfield they have no problem with that too.
I would like to bring this to your notice that i am totally unsatisfied with what they have told me and the fact that they want me to bear the cost of rs 12, 000 after leaving the vehicle for regular services.
It is out of great passion for the vehicle that i went in for royal enfield and i am totally disappointed with their service and the way they spoke to me.