Royal Enfield Complaints & Reviews

I booked royalenfield gunmetal grey at 24 April
10000 debited in my account but i did not get any mail for conformation booking id or reference number wt to do now pls help me out mail me :[protected]@gmail.com

I am facing problem in my bike while I am starting the engine. Bike is not taking startup since 2 days.
Please shortout this asap.

Thank you.

Hi ekta,

I want my all service as per manual which you sent to me in this mail. So can you send me the confirmation of same.

Regards
Mubarak Ali Khan

Booking id - bkng[protected]
Store - royal enfield company store bandra mumbai
Booking date - 26/01/2020
Cancellation date - 16/02/2020

It has been 50 days since booking cancellation and i have still not received refund from royal enfield. As per company t&c, there is full refund of booking amount on cancellation of bookings. Company store has been misleading me since i am still getting sms and emails about "delay in delivery".

Recently few months back i purchase standard 350 from wazipur in my silencer some zali has broked up but they r not ready to claim they r saying some piece of stone someone has put up i told them if there is any piece of stone then take out they r not ready to do that also pls take immediate action against it.. No one is ready to listen n they have given guarantee for one year but no action is being taken regarding it i went 3times they r saying use it like dis no problem is dere use it like dis only but y they r not changing if guarantee is dere n noise is coming in silencer

Hi,

This is dinesh from coimbatore. I am owning classic 350 bike (Tn 99 e 8668).in my bike chain gets so heated and back wheel is jamming. Also while applying back break, some weird sound is coming. For every 3000 kms once i will service my bike in showroom.

Now i am facing this issue in last two services and taken my bike to showroom for complaints. They are just cleaning back wheel break after that it works fine.

In another couple of days again the issue occurs.

I had purchased re signals motorcycle from manmohan autor stores, sector 27, chandigarh, on 19.07.2019, registration no: hry 03y 0814, and within a few days of purchase i noticed that the bike's real wheel wobbles and despite bringing this to the notice of the dealer during the first, 2nd and third service, no remedial action has been taken. The only explanation they are providing is that this defect is in most of the bikes and they are not going to do anything about it. I feel due to this the bike also pulls towards the right and considering this, i am requesting you to remedy this flaw on top most priority as i am suffering and i hope that keeping in view the company's image and reputation you should definitely take appropriate steps in order to remove the defect.

Hello sir /maa'm this is akash parihar. I purchased signal 350 in jan 17 from r. R automotive vijay nagr indore showroom. I didn't get my leg gaurd as it was not available and they told me to provide within 2 weeks but it has been 50 days i didn't get my leg gaurd. Whenever i call them, they gave me a new date.. I can't take risk anymore with my bike so please provide my accessories as soon as possible.
My contact no.[protected]

Every time i put thunderbird 350x on service it comes back with a new problem. After my 4th service my both the disc breaks are making weird noise. Please resolve. After my third service i faced silencer issue. After second service there was chassis issue. The point is their services are too pathetic and their labours are not qualified, every time i have to revisit the showroom for my issues.

My vehicle re 350 classic gun metal
My vehicle no. Tn 59 cc 1965.
I was done my service on 09.03.2020 around 3000. Gg motors service advisor mr. Selva received my vehicle and make a test drive and he said vechile was wobling need to alignment. I give a approval for alignment, servicing and brake checkup. After done a all work next day i am facing some abnormal brake noise i give to showroom on today 09 am now they said some bush was problem need to replace that also i give a approval. Without getting my approval they grind my caliper to arrest a noise. Till now i didnt get a proper respond. Very very poor respond from the management. When i deliver on last service the person who take respond for my vechile didnt respond properly. I need a replacement of caliper set, brake disc and further parts which was damaged. Without fail do a proper respond otherwise i have to take legally.

विषय - service manager एवं service center की मनमानी एवं अभद्रता से पेश आने हेतु।

दिनांक- ०८/०३/२०२०

श्री मान जी,
मैं सुयश बाजपेई, कानपुर निवासी मैंने अपनी रायल इनफील्ड इलेक्ट्रॉ ३५० (Royal enfield electta 350) बूलेट vehicle number - up-78-dq-6919 service हेतु शरीन मोटर्स १०/५१३ खलासी लाइन तिलक नगर (Sareen moters 10/513 khalasi line tilak nagar) कानपुर में दिनांक- 4/03/2020 को दी थी।
वहां पर service manager श्री राकेश मिश्रा जी ने मुझ पर गाड़ी में पेंन्ट कराने का दबाव बनाया जिस पर मैंने कम्पनी द्वारा पेंट किये जाने पर हां कर दी। जिसकी कीमत उन्होंने १२००० रुपए बताई। गाड़ी में कै्ंक (Crank) ख़राब होने के बारे में बताया और बदलने को कहा जिसकी कीमत ११००० रूपए बताई गई। लेकिन जब मैं वहां पहुंचा तो मैंने crank repair करने को बोला जिस पर वह नाराजगी व्यक्त करते हुए बोले कि repairing का कार्य कम्पनी में नहीं होता है, फिर मैंने नया crank लगाने को मना कर बाहर से सही कराने को कहा जिससे वह नाराजगी एवं अभद्रता के साथ पेश आऐ। फिर मैंने पेंट के बारे में जानकारी ली जिस पर उन्होंने बाहर पेंट के बारे में बताया तो मैंने उन्हें मना कर दिया जिससे वह और नाराज हो गए। श्री मान जी जबकि बाहर पेंटिंग की कीमत मात्र ५००० रूपए है जिसमें सीधा-सीधा ७००० हजार रुपए का commission मिश्रा जी को मिलना था और वो ना मिल पाने के कारण वह और नाराज हो गए।
श्री मान जी दिनांक ४/०३/२०२० को जब मैं गाड़ी डालने गया तब मिश्रा जी ने job card पर मरम्मत कार्य, पेंटिंग, एवं नये crank पड़ने का मुल्याकंन ४८, २५७ बताया जिस पर लेबर एवं पार्ट पर ५०% (50%)एवं १०% (10%)क्रमशः छूट देने को कहा। बाद में जब मैंने पेंटिंग करने व crank बदलने से मना किया। जिससे नाराज मिश्रा जी ने बिल में न ही लेबर पर छुट दी और ना ही किसी पार्ट पर और अंतिम बिल ३४००० (34, 000)का बनाया।
श्री मान जी अब आप ही बताइए कि सब कार्य सहित (पेंटिंग एवं crank) ४८, २५७ (47, 258) का मुल्याकंन किया गया और बिना उपरोक्त कार्य के ३४००० (34, 000) बिल बना जो की सही नहीं है। मेरे शिकायत करने को कहने पर निडरतापूर्वक पेश आना मुझे गलत व्यवहार लगा। श्री मान जी ऐसा व्यवहार कम्पनी की शाख को क्षति पहुंचाता है एवं उपभोक्ता को निराश भी करता है।
श्री मान जी आप से अनुरोध करता हूं कि मेरी उपरोक्त शिकायत को ध्यान दें एवं उसका निस्तारण करने की कृपा करें।
सदैव आभारी रहूंगा

Dear royal enfield,

Royal enfield is a my dream bike but right now i think it will be no longer my favourite because i bought royal enfield classic gun metal grey 350 bs6 on 5 march 2020 at 8 pm onwards from showroom named royal enfield lamba enterprises group kirti nagar rama road, delhi but the showroom gave the used bike to me i have proper evidence regarding this like vedios and photos bike meter (Odometer/speedometer) was off head light bulb was fused bike handle rod was not straight i mean it's look like an accidental bike they gave me duplicate tyre of ralco company and they also gave me duplicate alloy wheels after my complaint they repaired the bike in front of my sight dear sir i don't want that bike i want to replace it or want my money back..
The showroom not give exact information about the new bs6 bike. I am very displeased with the service provided by the showroom. Company must be controlling over the showroom in any manner because showroom wants more and more profit without giving the appropriate facility or service. The showroom hide the benefits given by the royal enfield company. Please take it seriously...
. I have never heard or seen any kind of this problem in any other bikes when contacted the regional service manager for replacement he says i can't...
.
Very mismanaged workshop with very disappointing customer service is this how a brand like royal enfield maintains it's name or brand.
I hope this is seriously looked into than just another email.

Dear sir,
This is regarding a royal enfield (Blue colour)
Dl4s ak 8164
Was given for repairs for gear box issues on 19 jan 2020 at platinum motors service center fatima nagar.
The bike has finally been given after repairs on 7 march 2020.
Though was supposed to be delivered by 24 jan 2020
It is very disappointment to see how platinum motors service center is mismanaged with no consideration for...

I bought royal enfield classic 350 bs 6 on 24 feb 2020 from showroom named sukhmani motors patna but the showroom gave the bike without pasting abs branding. The showroom not give exact information about the new bs6 bike. I am very displeased with the service provided by the showroom. Company must be controlling over the showroom in any manner because showroom wants more and more profit without giving the appropriate facility or service. The showroom hide the benefits given by the royal enfield company. Please take it seriously... Thanks

On february 01, 2020 i had left my bike, classic 350, for general service at riderz ikon at sai baba colony, coimbatore. After taking delivery of the vehicle after the service as i was riding back i heard some kind of a noise from the engine. It was an unusual noise which was quite prominent that i had never experienced before. On talking to the personnel at riderz ikon, they requested me to bring back the vehicle. On doing so, they took...

I am so disappointed and unfortunately i had to reiterate the same problem multiple times on different platforms in less than 2 months of purchase. Once again see

1. Rusticated silencer in just 1 month old bike. Brand showroom service centre manager argues that it is not a problem at all. Had to literally compare other vehicles to prove it is a defect piece. So un professional.

1. Lh door lock itself broken and went off with in 2 months of vehicle purchase. They don’t even bother to provide an explanation to the customers and behave like customers looking for free money.

2. Lh door lock (Not the box itself) is such a tiny part and completely out of sight while riding. How do you expect a rider to catch when it’s broken and fell off on road?? Such unrealistic and irresponsible answers from service centres.

4. Complaints raised to re customer support and al they do is route back to same service centre and same people. Literally of no use.

I cant think of anything else but strongly believe it’s vehicle delivery/service quality issue or sold a defective piece to me. It’s frustrating that i had to chase these guys each time and get irresponsible answers.

I purchased royal enfield bike last year in march, and my bike shocker is leaked, meter blade is broken by itself. And they said that all these items are not in warranty claim, but how its gonna be happen within one year of bike purchased. They said we are not responsible. I want it to be fixed without any delay. A pathetic coustmer complain executive not know how to talk to coustmer. A worst experience with royal enfield, not say anyone to buy it. Kindly fixed it or i move further with consumer forum. And this will not stop easily if you royal enfield is not going to fix it.

Dear sir,,,
I want to change my petrol tank because its leakage, and i brought since 10 months back only
I had visited the sadguru sai motors dasarahalli bangalore north showroom i want to change replace my bike petrol tank but they telling to me we don't have any stocks since 20 days,
I'm much worry about my bike i love the bike but i am not able to ride my bike please resolve this problem
As soon as possible,,,

Dear sir/ma'am,
Royal enfield.

Sir/maam, i am naveen singh. (Mandavali, new delhi). I was having some trouble with my royal enfield bike sinch start of dec month. Therefore on 8th dec 2019, i visited your authorised asco royal enfield service center patparganj regarding issues related to my royal enfield classic 350 (Color: white ash).

After visting there i asked the concerned mechanic to check for the problems of bike. After checking he told me that some parts need to be replaced & as he was from your authorized dealers i agreed to that and paid a total amount of 17, 068 inr for parts and service through my credit card. It worked fine for a few days and the same problem started again on 15th jan 2020, this time the engine and silencer started making sound and also very little engine oil was left in there. As the problem continued again i went there and asked thai time to checked by head mechanic from the complaint dept. He came to me and told me that there were issues because of the incompetence of his mechanic. He did something and again now on 15th feb 2020 same problem arised in my bike. I called the workshop manager, told him that very less engine oil is left in my bike and also asked whether should i put more engine oil for better functioning, but he refused and told me not to do so and asked me to come to service center while at that point of time i was 40km away from delhi. Again i went there with the same problems and they told me that the spark clutch has to be replaced, engine oil was less and needs to be filled in again, the kick is not working properly and it also needs to be changed. I agreed for all of that except for the kick because it was working properly as per me. Spark clutch got replaced and engine oil was filled in again and they assured me that everything will work properly and i don't need to fill in engine oil again for at least another 500km and in return charged me 4, 816 inr. After two days, the oil level got reduced heavily. After all of these incidents, i was helpless and only left with one option to call customer care to seek help. After the complaint regarding improper handling of my bike, i got a call from the service center and went there hoping that a proper solution will be provided but in return, they only replaced engine oil. I even tried to talk to the workshop manager mr. M. K. Maurya but he didn't even pick up my call and then after waiting for a long time i tried to contact crm manager prafull singh and he told me that bike's engine needs a lot of work to be done. I have already spent 23k on my bike in the last two and a half months. I have already lost my faith in the service center because of what i got in return even after reporting issues to customer care. They are depleting brand value and the trust that people have in royal enfield. I am hoping that proper action would be taken against the service center and i will be provided with a solution for all the sufferings.
Kindly do the needful for same.

Yours'
Navin singh
Mobile no-[protected]
[protected]

Hello team,

I placed an order on royal enfield website (https://store.royalenfield.com/) on 20th jan, payment was made by card. However the product is yet to shipped as on 25/2/2020 which is about one month and 5 days from payment was made. I called to customer care about 10/15 times, sent about 7/8 emails and i received same statement that they have escalated this and i will get a callback.

I really wish someone to look after such unprofessional conduct where customer is being harassed.

Awaiting for answer.

Munir hassan
[protected]