Royal Enfield Complaints & Reviews

I buy Thunderbird 350 BS4 bike on April 2017.
Still now 6100 km only drive
Before my last service my bike mileage is minimum 29km/liter in city
I done a bike paid service in kanchipuram branch (
Jet Blaze Motors
Plot No : 131 & 132, N.H - 4, Vellai Gate, Angala Parameshwari Nagar, Kancheepuram - 631502) on 25/05/2019 regarding mileage issue.

In Royal Enfield service centre service engineer clean a carburater and inspect all part.
All are good

After service my bike mileage is reduced to 17km /litre and black smoke also producing.

I go to service center several time but still not response.

I am having royal enfield 500cc classic.I T HAS run around 13000km. suddenly only last week i noticed many sprocket teeth broken.We are having other brand two wheelers used by my family members most of them have crossed 40000km yet not come across this problem. Having invested huge sum for this classic 500cc i am terribly dissapointed and i feel cheated. kindly take up the matter and get this resolved. thanking you

Word experience with your company.
I booked a bike Himalayan sleet and they said in a week times it will be delivered...I said ok.
Then they said it will be confirmed by next day of booking that what will be the exact date when it will be delivered..

They never called ...

I kept calling and nobody bothered to respond or answer and later in the week they kept saying will let you know... tomorrow...
Then yesterday after 13 days when I called and said if they won't confirm it then I will cancel it...and they said ok.

No appologies Nothing...no respect... behaviour was worst as if I am taking it for free...
They said
Will conform this afternoon...14th day.

I called they said it's taking time it's in manaser and it's being inspected...that's ok..
But then they said . sorry...

Preeti from showroom said manaser depot lied to her and is not answering the call..so she lied to me...and was laughing and said I can cancel.the booking if or else select snow white or Granit but I booked sleet...why do royal Enfield made Himalayan sleet version when do t have sleet to be delivered...I need responses...I will go to higher authorities...

I was one of the customer who own a Royal Enfield TB350. Recently I gave my bike for 5th service in “Sri Velan Motors” Alapakkam and I specifically told them that I have the following problem with my bike:
• Engine Noise after 30Km continuous drive
• Low beam light doesn’t work
The service engineer forced me to take bike polish which I denied.
Today I went to take my bike and I was initially told that the bulb was replaced as it was gone and no other information about the wiring, when I escalated to next level they said there was a short-circuit and wiring was also changed. This they said after I forced them as I checked the bulb condition before giving the bike for service. When I checked the bulbs was fine and just the wiring was gone due to short-circuit. My question to RE corporate office (Do service centers mention the wire replacement under warranty in Job card?) if so they did not mentioned in my case and fooled me saying that problem with just the bulb.
Secondly I specifically told the engineer that I don’t want polish which he added after I left the premises and charged Rs.1180 which is out of my budget. Looks like the service center charge people to earn money and not to care about their customers.
No wonder you lose business due to customer satisfaction. All media says that RE lost the sales due to JAWA, but that’s not the case, you guys lose business due to poor customer service. If you are not taken any action and resolve my issue then I am sure to share this email and experience with all my followers in Blog, FB, WhatsApp, Insta and Tweeter to not to give their bikes in RE authorized service center.
I spent Rs.3557 for nothing and wasted my money for the 5th service.

Invoice Number: SLI[protected]
Service Center: Velan Motors (Alapakkam)

Dears,

I recently serviced my continental gt535 @s. R motors nagarbhavi bangalore. I had a problem in engine and at first they estimated it to 35k for repairs which shook me completely. Later the service was done and they said it was 22k i was little relieved and paid the bill however later they said they forgot to bill a component bought outside and billed manually instead of e bill to 7k so my total service cost ended up...

I have booked classic 350 gun grey on may 25th. The dealer promised me to deliver the bike within 20 days. But even after 35 days there didn't deliver the bike.
When i call them they say that the delay is from the company side.
The dealers keep on saying a date each time i call. They don't have any value for their word
Please deliver me the bike asap.

This is to inform you that i bought a royal enfield bike on[protected] from asco motors patparganj delhi and that has been stolen from the parking place on 29-05-19 at 4:00 am.

I am really surprised to see the quality of the locking system which royal enfield is using in all the classic 350 bikes. The quality is very poor and can not believe that how a person whose weight is not even 50kg, broke the lock in an easy way and stolen my dream bike. This is very shameful and putting a big question mark "?" on the quality and the safety system.
The amount which royal enfield is taking from the customer is very high and you are giving them just a 2 or 2.5 inches lock for the safety.

In india, lacs of people are royal enfield lovers but you are an irresponsible company who is playing with their emotions and concentrating on making money only.

This is not just feedback, this is a warning to royal enfield (Unit of eicher motors) to refund the full amount as soon as possible or else i am forced to go legal and to show your face in front of the indian public.

I bought the classic 350 from rajnandgaon in november 42018, which i bought that car in cash and i gave it in my id proof for the entry of the aadhar card and pen card rc book, but my father's name was wrong in that and i still have i was not given a rc book and i am moving around the show room, did it promptly, so that i do not have any mental problem?

Dear honorable sir,
I purchased royel enfield 350 classic on 28th july 2018 at galaxy moters ratlam (M. P). When i purchased my bike some small checks & blocks on the engine on the bike. I complained at the delevery time for this defeat and the delevery man & authorised advisor of showroom commitment me to solve the problem on bike service but this problem are not solved on 4th service after 10 months. I request in showroom but they denied because the authorized member who committee me, those left the showroom.
Please resolve the issue as soon as possible..

Thanks & regards
Rahul jat
Contact - [protected]
Bike number - mp 13 ev 4365

Sir i won an ace classic 350 royal enfield bike (White) which has hardly been 1.5 years. Recently i went to the showroom to get the claim but the manager of the insurance dept was very rude to me.
According to him before getting the claim i should've asked them to add the accessories. Well, i never knew that accessories could be added at the time of insurance. When asked that why didn't they inform me about this facility, the manager started blaming me that i should've asked for the accessories myself.
They didn't even inform me about this facility then how come i'll know. It is their responsibility to inform regarding all facilities.
Kindly take action regarding this. Bike insurance - zero bept.

Showroom address - heighten automotive pvt ltd, 14/5 mathura road, joint mewala maharajapur sec-31 pin code -121003

I have bought std 350 on 7-11-18 from first day i m facing so much issues as royal Enfield is helping me but i m not satisfied at all as royal Enfield have changed my bike parts as chasis, tire, shockers, four times rear break shoe, battery, chain set but i m facing issues every day you can check mANY TIMEs i went to service center minimum 100times in seven month still my bike is not fine i told to showroom to change my bike they deny every time and also i told to area manager to change it or to fix the issue he also deny then i told him what i do of this worst bike as i burn it he said its your property you can do anything but he will not help me
I have just pissed off all this ### listening from showroom i want clear resolution from central team of royal Enfield please help me
My no is [protected] and bike no is UP14 DW4986

I bought a royal enfield classic 350 double disc bike in december ..but suddenly my rare disc brake is broken stops working then i go to royal enfield agency (name-Manmohan Motors) in kharar (mohali near kfc ) and they behave very Rudely and dont gave me the kit of break pedal ...i go there two times ...at last i buy a new break pedal in himachal ...please take this complaint seriously and take a action against them

Hi team, i had bought the vehicle on 27 april. It was promised that the road tax receipt documents and vehicle number will be delivered within 10-15 days. All the documents asked by sales personnel were provided for the same. After a week, their own rto team calls and asks for some more documents which were provided on the same day (7th may). However, it's near to a month and vehicle number has not been provided. On calling dealership people they ask to talk to their rto personnel. Their rto personnel is making excuses every time on call and promised to get back on the same day which never happens. I have been trying to make this workout from last 2 weeks but all in vain.

This is regarding the issue of miss firing happened in my bike month of feb'19. I given for servicing and got half resolved saying everything is fine.
Again same issue happened in month of apr'19 and given back it saying all issue resolved but not too late than now may'19 again same issue of miss firing happened and now they are telling that this is not the issue sir, such miss fire happens in all 500 cc vehicle. It won't cost issues.
All the time i paid them for their services which is more than market price. But no resolution.
Staff misbehaved when i told them that i will complain to consumer forum.
They said wherever you want to go you can.
My vehicle is still having the issue what i reported by they calling it as resolved.

Am prathap t k bought royal enfield classic 350 gun metal grey bs 4 (Ka 04 js 1947) bike in july 2018 and it's serviced regularly at sss motars nelamangala. During the warranty period itself the petrol tank is replaced twice due to petrol leakage at air pipe, as there is no pay for tank but service charges and other parts to be damaged due to this for that i have to pay rs 1050/- twice, so take this issue seriously and solve the problem with immediate action if the same problem continuous after warranty period what should i do and what is the safety concern if it gets blasted.

Contact details : [protected]

It's not even two months or i can say that my bullet classic 350 is not even completed 1500 km and there is problem in it's handel.in average speed when i apply front breaks my handel it not showing smooth function as i experience in other same model, and the fuel indication is also not working properly. Kindly resolve my problem as soon as possible.

I'm attaching the service pre invoice where you'd find the RATE and Amount not tallying for Orange International (Nagaram) WORKSHOP

Mr. Karan Siram the proprietor
[protected]@icloud.com

1. EN002 Engine overhaul - UCE MODELS
RATE ₹250 SGST ₹225 CGST ₹225 AMOUNT ₹2950

2. FR050 Change Chain sprocket kit
RATE ₹250 SGST ₹45 CGST ₹45 AMOUNT ₹590

Facing an issue with warrenty claiming with your battery. This is uttam from mysore karnataka. I took my enfield vehicle 6-7months ago. My vehicle was good for 3-4months after that i had an issue with it. Battery got suddenly down in the trafics. I live in tumkur. So i visited my tum kr showroom and enfiled showroom said that the vehicle is good and battery had an issue. We did not get good response. So I bought the vehicle to mysore showroom and the mysore battery care is just conveying that the battery is good. So I need the exchange with the battery at any cost. Or else exide company executive should be responsible to pick the vehicle if it shutdowns any where. These are the attached fils related documents. Witch is done In mysore. Hoping a good response from enfiled. So seriously I need the issue solved as early as possible. Or else I ll take some serious action. I ll go for consumer court also

This is Sudheer.Ch owned RE Electra bike using from past 7 years.
Generally i used to give service in Erragadda Service Center, In Hyderabad. Telangana.

Yesterday i gave in Jubilee Hills service center:
VVC AUTOMOBILES
Plot No 861, Road Number 45, Jubilee hills, Hyderabad - 500033
Landline: [protected]
Email: [protected]@gmail.com

They are charging too high amount spares okay its parts purpose computerized but Labour charges are crazy its around 2389/-
Figured total as 6468/-

Just basic service and chain sprocket only they did.. for each part labour charges are extra and worst behaviour very careless of that Service Advisor (Hari[protected].

Its repeatedly second time am faced with this Service center. This area is rich class so here labour charges also similar costly labour.

Please take immediate action on it even your customer care also spoke in call and supporting that guy it's not fair enough.

At starting with kick and self starter, back compressed and open the pipe. There is no alter to tight the pipe eccept with local mechanics repeatedly. At the time servicing i told about this problem. Some days it function well then after the same problem exist. No take care by service center arati auto service center dhanbad, jharkhand. My registered mob. No.[protected] in the name of bhawataran dey.
Pl. Solve my problem as soon as possible.
Thanks.