[Resolved] Royal Enfield — back wheel

Ramakrishnan Joyen

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have bought my vehicle 2 month before with soo much expectations. Last night my royal enfield wheel wad broken when thr vehicle was going in speed breaker. This is totally reduculus. I have paid around 1, 84000 for my dream bike but it it nkt capable to handle challanges in road. I need this to be fixed with out paying anything. Pls someone contact me on this.

M. Raghunatha

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May 13, 2019

Complaint marked as Resolved

[email protected] Mobile 9500053244 TN 14 S 5726

Royal Enfield customer support has been notified about the posted complaint.

May 13, 2019

Updated by Ramakrishnan Joyen Hi,

I am writting this email with full of frustration and bad experience with roayl enfield . Hope you will look into this matter seriously and take a necessary action on priority .

I have bought my Royal Enfield 350x ABS white colour and took it from the showroom on[protected]. I have bought his bile for 1, 84, 000 and really loved it. 1 Week before when i was driving near kelambakkam my bike went in a small crater. I just felt something went wrong and got down, when i see my bike the back wheel shape was changed and it's like broken.I felt really bad i thought royal enfiled service team can fix this issue since there is no issue from my side .

I just took my bike to pursawakkam- Chennai service center thet logged a issue and confirmed this can be only rectified using the insurance . Just give me and answer why do i pad 1, 84, 000 for 2 month and pay from my insurance . Insurance is something for my safety but why the company this not taking any action to fix this issue .

I am not ready to take my bike until this issue get resolved . If you guys not ready to resolve this issue take the bike and refund my money .

Regards,
M . Raghunathan
Mobile Number :[protected]
TN14S5726