Royal Enfield — battery misplaced by the service center and blaming the customer showing the case that customer lost the warranty card.

Address:

500039

Hi team,

I own a royal enfield since 2009 which my father bought me. I have a very serious complaint as i was being cheated and humiliated by the royal enfield service center manager (Harish) and consultant (Deva). Please find the whole story what happened and provide the best customer service and also take necessary action on the case -

I gave my classic 350 for service and also to check few other faults to the service center in madinaguda. Below is the complete address -

Plot no 8 & 9, survey number 225, madinaguda, hyderabad - 500050.

Here is the betrayal story of the service center -
I have battery replaced and other maintenance, paid bill of 10000. I have got the the bill invoice and battery warranty card. Within 3 days acid started leaking out from the battery and i got my bike to the service center, deva checked the battery and said this can be replaced under warranty as it has been 1 week the battery got installed. I gave him the bill and went away from there. After 2 days he called me and said the battery replacement is in progress and he asked me for the warranty card, i informed him that i have lost the warranty card and deva informed that he will get the battery replaced anyways and also confirmed with me that the warranty card can't found any more. There he played smart he called me the next day and said the battery couldn't be replaced as it is old model, i was shocked to hear as the battery replaced by the service center themselves. They said that i have changed the battery.

I went to the service center and started talking to the floor manager (Harish) and the engineer (Deva), both started laughing at me in a sarcastic way and started calling me a theif. I felt humiliated. They definitely did replace the battery from a different bike and used my waranty to prove i am wrong. I have requested them to check with the dealer with the number of batteries they have ordered and number of batteries you installed in that week, they denied doing it. Finally i have bought a new battery and got it placed into my bike as it was more than 2 weeks they kept my bike with them.

Please do the needful on the same. I have attached the pictures also of the old battery they have put in my bike which they claim that i have changed it. I am being cheated by your service center.

Points to be noted -

They (Deva) did this for sure once he confirmed with me that i have completely lost my warranty card and no way i can retrieve it. He (Deva) and harish tried to prove that i am the thief who changed the battery with the 2016 model and hide the new battery some where and trying to play with them. This is insane.

Please do the needful. It is my request. I may have to put the same stuff online in customer royal enfield forums and online. Please do understand, i am a genuine customer and i am not a thief.

One more thing that i can see some oil leakage in my bike after twice repair done by their service center. Anyways, i am not going to that service center any more. Please do the needful for the battery thing.