Royal Enfield — brake noise issue

Address:

Bangalore, Karnataka, 560066

Hello team,

I don't know how much valuable your customer for you, once they purchased the bike. However i am writing this email to you expecting some solution.

I have purchased royal enfield 500cc on september 2017. After 500kms my rear break issue started and i visited the service center (Whitefield, bangalore). They have replaced the break shoe and i have paid for it.

Again after 500kms issue started, i visited again and they have done cleaning of shoe and told me that its proper and issue started after 5, 10kms itself. This issue is keep on going till now. Its almost 4200kms now 3 times break shoe has changed, 4 to 5 time they have cleaned the shoe and given. Still the issue is not solved.

I have asked re team to give it in writing, if they are not able to solve the issue. Even i am not getting it. If you guys given it in writing i can go with local mechanics who has solution for the break issue.

I have visited more than 8 times till now and issue is not solved.

Does this mail can be taken seriously and try to solve this issue?

Thanks,
Mahesh