Royal Enfield — cancellation refund not received even after 7 months

Address:

Bangalore, Karnataka, 560017

I booked an electra in teknik motors bangalore last year. I canceled the order on september 1, 2017. I was promised a refund of my deposit amount (Rs.5, 000) within 10 days. It's been 7 months already and the refund is still not issued.

We spoke with multiple people within the dealership. Guys named kishore and arun were extremely rude. Kishore hung up on my dad (He was speaking politely) midway through a conversation. Even after like 50 phone calls 2 or 3 times of direct visit, they are still not providing the refund.

Considering the number of bikes getting booked in that dealership rs.5, 000 is nothing for them. Why is the dealership of the biggest bike seller in india acting so cheap?

I was thinking of rebooking an enfield this year. But, this experience has given rise to a lot of concerns for me. I am also telling my friends to beware of royal enfield dealerships.

Don't you guys have a proper mechanism to monitor your dealerships? When i visited the place, i saw a bunch of refund request forms unsettled by the dealership. So, is this a planned fraud by the company? Are you guys ever going to settle any cancellation refunds?

Never had such an experience with a dealership. I planned to opt for the best bike in the country. Now, i am experiencing the bitter taste of worst service.