Royal Enfield — Chain Sprocket set kit Problem

Address:

Asansol Bardhaman

I bought classic 350 chrome red (WB94N7260) on 1st Sep 2022. I have driven it for 4600 kms so far. Regular service is being done as per the service manual. Currently my issue is slippery of chain while riding. It creates noise as well and bike vibration. I took it to the same re service Centre (No 1220, GT Road, Panjabi More, Raniganj - 713347) where i have been giving my bike for service all the times. I spoke to service Engineer, he said the entire chain sprocket set has to be replaced since it cannot be serviced. I am really shocked to hear this because of below reasons

A) Vehicle ran for just 4.5k kms. And proper maintenace

B) Regular servicing is being done and none of the times i was given a heads up on this. Within two service prioud, but I have done 4 services. Two extra paid service.

C) Never done off-roading with this bike. (Only city rides & NH rides)

D) Service Centre suggests and provide me Royal Enfield Essentials Chain Maintenance KIT 2 month ago. Every 500 kms i clean and lube the chain with this Royal Enfield kit.

E) Meny times I visited Royal Enfield Showroom and service

When i said all these to the service Engineer. Even more shocked to hear his response saying “quality of the chain sprocket is very low category and damage too even @ 4000 kms run”. I am so disappointed to hear this from an authorized service advisor because everybody including me bought ROYAL ENFIELD after knowing its reputation for quality & stability.

After this, i spoke to the service manager mr. Arijit. Unfortunately i got the same response from the manager as well. I am really disappointed because

1. Is the quality of ROYAL ENFIELD accessories has come down as low as this?

2. I was advised to cut the gear while riding which everyone knew that it would create further damage chain sprocket.

3. I was also advised to pay for this and told that it would not cover under warranty.

4. How can you have persons in your service team with lack of knowledge on riding/re product/accessories?

5. There was a casual response from him that I need to write a mail to you..

Finally, the fact is to pay for replace chain sprocket of my bullet that ran only 4600 kms after doing proper maintenance like giving service on time, lubricating, etc.,

Please look into this and let me know how to proceed further on this. I don’t want to take a risk of riding long distance. I want this to be covered under warranty

Ps: I am a part of Asansol royal rider’s motorcycle club which is a known group for re riders. We fortunately are doing extensive branding for re vehicle for our nears and dears. The core element of this group is to ensure all the riders who are participating in a ride are physically fit and ensure the bullet is in a good condition to go for a long drives. Giving priority to safety.