Royal Enfield — classic 350 abs-black

Address:

Chennai, Tamil Nadu, 600092

I was one of the most unfortunates to have decided to go for royal enfield motorcycle lured by the efficiency and after sales service despite many options. I bought the vehicle on 12th february 2019 in chennai from sri velavan motors pvt ltd, no. 5, arcot road, alwarthirunagar, chennai 6000087. Ph.[protected],[protected] by making a full payment on 12th february 2019 and took the delivery on the same day.

I am facing the problem of airlock and vehicle comes to a grinding halt and would not move, right from the day one. This was highlighted to the showroom on the day one and many time subsequently and they assured me that it will get resolved during the 1st service. I took it up in stride thinking the new vehicle will improve in all parameters with time. But the problem persist which was mentioned by me during my first free service given on 23rd march 2019 and even more strongly during the vehicle second free service on 13th may 2019. The service was done by sri velavan motors pvt ltd, no 1, ganesh nagar, 1st main road, g k industrial estate, allapakkam, chennai - 600116,

The problem highlighted on both the services but was not attended to and in fact to my utter dismay it became worse. Many a time’s self and my son got stranded in the middle of the road. Yesterday 26th june 2019, while facing the similar problem, my son frantically trying telephones calls to the rescue team has not evoked any response. As the vehicle refused to move and smoke started coming from the silencer after starting, he was forced to leave vehicle in his collage and had come home by the private transport. We tried the road side assistant from home and finally got the response after half an hour and understand that the recovery team was nowhere near the location and we had to wait for 3 hours to get the response. Since it was late in the night, they asked me call again the next day to book for the recovery service. At this point, i even wonder why i went in for extension for the road side assistant even for the second and third year paying another 1000 rupees.

Today morning 27th jun 2019, we again tried the recovery team and finally fixed up the appointment at 8.00 in the morning and they left the vehicle for servicing in rudraa motors royal enfield workshop no.182, al block, 1st street, 11th main rd, shanthi colony, anna nagar, chennai, tamil nadu 600040, being the closer workshop from the pickup point.

I am thoroughly disappointed by your deficiency in service and expect you to tune up your machinery for early redressal of my grievance.
Expecting proper and immediate response from you at the soonest as we cannot be highlighting the same issue over and over again without being resolved.

Regards

Divakar
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