Royal Enfield — colour faded

Address:Mumbai City, Maharashtra, 400024
Website:www.royalenfield.com/mobile

I purchased a Royal Enfield Thunderbird 350x in the month of May 2018.Some of the parts of the bike are rusted like silencer, Handle Nut, chassi rust which is approved for replacement by the company.However my Tank color has dis appeared because of seat friction and the company said that they won't approve it.I have sent them emails multiple times however as I speak to the representative from First Mumbai service centre they say that company has rejected the tank replacement it has happened due to company fault and my request is to get it replaced as per warranty.Bike also got spark from engine however they just check the rubber and reversed the rubber on the other side of engine so that the spark can't be seen.There is no proper research and development done as to why there's a spark.I want my bike's tank and other parts to get replaced and the engine spark issue fixed or I have to take it to consumer court.I am sending you all email conversations and what's app conversation from Mumbai store Royal Enfield being such a big brand responses to consumers via what's app and not emails.Its real shame.
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Royal Enfield customer support has been notified about the posted complaint.
Jan 06, 2019
Updated by Ajinkya Bagwe
I am really upset with the service royal Enfiled 1st Mumbai store service centre is providing as I almost met in an accident however there was no car behind me on the highway the silencer came out of the bent pipe I just pushed my bike as I was 100 mts away from my residence.I have already spoken to the road side assistance people.This is the 2nd escalation I am making as my bike was just serviced on 22nd December'18 I don't know what the techincians check or they are even skilled enough to work on the bike or do the servicing properly.
On my 4th service I was told the oil quality is good and need not to be changed till 5th service please look into this.I was also charged for the spark pulg fault were I escalated it on the 1st service.They said that the rubber is not changed in warranty. Please give me a quick response.

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Comments

Why under age 18 boys doing service in Royal Enfield service station. Royal Enfield don't have professional service engineers. Totally disappointed with Royal Enfield service.

Docket no. 63468571
maunath bhanjan branch is to late deliver my parsal

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