Royal Enfield — complain 3rd service

Address:

Room No 59, Poomthenaruvi Chawl Mohili Village Sakinaka, Mumbai -400072, Mumbai City, Maharashtra, 400072

Hi team,

I need to draw you attention towards a miserable service given to me for my third service at synergy royal enfield service center, sakinaka, mumbai - 400072.

I own a royal enfield standard 500cc bought on september 13th, 2018. The problems are from the date of delivery.

I was delivered a bullet with partially charged battery where on the second day i had to visit the showroom again to charge the battery.
Reason they gave me was - "sir aap ghaay kar rahe the isliye humne aisa kia". I was called by a sales representative on the date of delivery asking me to come down at the showroom for delivery by 3 in the afternoon. I went by 4 and was waiting for the bike until 8 in the night and what happened is i was delivered with a partially charged battery bike.

I am surprised by royalt enfield services.

Here is wat happened, due to which i am writing this email to you.

I had dropped off my bullet for third service on tuesday 5th around 4 in the evening. The staff informed me that the service center is going to shut down in few hours. I asked them to keep the bike there and asked to give it by the next day. Note: i had an appointment too booked for the third service. The staff did mention that he will ring me if there's a need to which i agreed.

When i visited the service center on wednesday at 4 in the evening (The time the staff member asked me to come) the bike is kept at the same place where i left the previous day. When they were questioned none of them had an answer for it. The vehicle was given for an entire day, so that the work can be done properly and with ease. However i had to walk off with my bike on that day with a disappointment. The staff did ask me to stay back and fix the problem within 2 hours.

So here is my question:- how are you gonna fix the problem in just 2 hours when the bike is standing the entire time at the workshop.

The vehicle was diagnosed and then i was given my costing. It's only been 6-7months after the purchase i had many issues with the bike.

Firstly i had my stock silencer leaning down more than the regular parallel position. I did visit them and they fixed it saying it won't happen again. Where in it did loosen up when i'm on a daily commute.
I had to literally stop and tighten the nuts and then proceed at a lower speed.
Hence i decided to change the silencer and the problem is fixed.

Second i was scammed by one of the staff member, who gave me a front guard which is not in shape and looks different from both the sides. Later when i realized that it's the wrong one i informed them and they did ask me to come after 10 days as their senior staff member is on a holiday. So that's still pending!

Third my gasket is giving me a problem, oil is leaking out. I hope this should be done for free under warranty as its been only 6-7 months after the purchase.
Should i be charged for it?
That's a no - i shouldn't be charged for it.

I had to literally just handover my enfield my bike to a local mechanic who is a ex - employee of the synergy service center. Am i supposed to do this?

Royal enfield it was my dream from childhood to own it. Didn't expect this kinda service from you'll.

I'm sorry if i was harsh with my words. I hope you can connect me and understand my feelings how it feels when u have been fooled many a times. I have no trust with you guys anymore.

I have no idea what you guys going to do to fix this issues.
Please do not fool people or give false promises.

With a disappointment,
Manu acharya
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