Royal Enfield — Complaining about TIRUPATTUR RE FRANCHISE

Address:

Tirupathur, tirupathur district -635601

Hi,
I owned my FIREBALL METEOR 350 on Aug 26th 2021. While at that time the only intimation I got regarding free service is I can avail 4 free [protected]@(500km 1st then evry 5000km the further service). As of now my bike ran for 7.5k km and I used two free service only. But now one of the employee from that franchise called me and said like your 3rd free service is expired (because their is a time period for each service if you are not utilizing at that time it will get expired) which I was not at all aware of it. Now they calling me for the fourth and final free service.. This is totally unfair. Why should I miss one free service. This is not a fault from my side if they gave the right intimation I would have been using that at right time. I need my 3rd and 4th free service with out any flaw.
Kindly do the needfull ASAP.