Royal Enfield — Complaint about the dealer " kaizen motors, cochin"

linson1989

from Ernakulam, Kerala

Address:	Ernakulam, Kerala, 682019
Website:	kaizenmotors.in

I am writing this mail regarding complaints about the dealer “Kaizen Motors, Vytila, Cochin.”. I am having one classic 350 and I have given the bike to the dealer 2 weeks back for changing both rims. But today I have noticed that they haven’t change the front rim. They only change the rear one. But they charged for both the rims. This is not acceptable and I want proper explanation for this issue. I have several bad experience from this same dealer and also my friends . Please advice me to get compensation for this issue.

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Royal Enfield customer support has been notified about the posted complaint.

Jan 07, 2016

Updated by linson1989 My contact details :
Linson C V
Mob : [protected]

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Comments

Sachin santhosh

from Chennai, Tamil Nadu

I'm complaining about the kaizen motors serivce issue. I have a standard 500, due to some issue i was told that tgere is a need for changing the chase cover, and i was told that the part should cone from chennai.

I was told that it would just take 2 weeks only, and It's been 2 months. When ever i contact, i just get a reply that i should keep on waiting.

I thought royal enfield will be giving a wuick service. Can anyone help me in getting my ride back ??

Akhilkartha55

from Alappuzha, Kerala

I'm complaining about the kaizen motor service near vytilla. I had visited nov 2019 before my warranty expiry. There are some parts which have been rusted . The service guys informed that they dont have some parts like starter motor cover, rim hub, etc, it would take time, after reaching will be informing. At till this date no call from kaizen and last week i visited kaizen they were talking as if they dont know, not ready to show a job card.
Very poor service of kaizen,