Royal Enfield — complaint against royal enfield dealership of false commitment.

Address:

Ranchi, Jharkhand, 834002

Hello all,
I booked a royal enfield classic 500 (Stealth black colour) (First i booked a classic 350 gun metal, later on i revised my booking seeing the demo classic 500 bike) in october 2017, at the time of booking they (Marvel autobikes, ranchi, jharkhand) told me that it will be delivered by first week of november 2017, few days back i visited the showroom as it was promised to me, i asked for the manager as he was dealing with me from day 1 but he was not at the showroom after that the other sales staff asked me the reason of my visit, i told them, the checked my booking in there register and told me that the bike will delivered to me by he end of the month (November 2017), i asked them to call the manger as i wanted to talk to him, he came after some time and what he told was shocking, he told me that they will deliver the bike in january 2018 as there is no production of that segments. Later on he talked to his area sales manger and he also told the same thing. I asked him that where is the bike you had as a demo bike in your showroom they told me that they have sold that bike, i asked the manger that i requested you to give me that bike at that time you gave the reason that it is for display not for sale and now you have sold that bike.. He replied notthing and smiled as if he was teasing me. Marvel autobikes is a new dealership of royal enfield in ranchi but i suppose they are selling every thing except the bike. Later on i asked him that why he promised me to give the delivery in november 2017 he again smiled and said that he expected that he could, i asked him why he didn’t informed me on phone that he will not be able to deliver the bike in november 2017, he again smiled and replied nothing later on he got up and went to his back office and never returned. I have asked them for the refund but it seems like it will also take months to recover, it was my first worst experience in and automobile dealership.