[Resolved]  Royal Enfield — Complaint for your Service center

Address:

Mumbai City, Maharashtra

Hello,

This is regarding your service centre (Synergy Auto - Andheri Mumbai), who are actively irresponsible for all of your customers. Entrusting the brand “Royal Enfield”, however your people are not interested in providing any service to your customers. Probably doesn’t matter to you anymore as there are enough sales for you.

I had given my bike for servicing and got the delivery on 03rd Oct ’13. However, the work was not done properly & again brought the bike to your service centre on 01st Nov ’13. I was told that it was not possible for your service centre to accept the bike for servicing as you were overloaded and was asked to bring the bike on 04th Nov. Now understanding the fact that you may be closed due to festival season I enquired for the same, however one of your employees “Roman” told me that you are open. I therefore brought the bike at your service centre only to find out that it was closed.

I again brought the bike on 07th Nov’13 where your people again actively refused to accept. Now, I really don’t understand where my fault is to bring my bike at your service centre on my friend’s suggestion. After accepting the bike for servicing the guy who made the job card assured me that he will keep the bike ready by Sun 10th Nov. I voluntarily told him that even if it takes more time, its ok, but I don’t want to bring the bike again for the same issue. He assured me the same. Ironically, I visited again on Mon 11th Nov to check the status and was told that the bike will be ready by evening and they will call me back. I did not receive any call. Therefore I called them today on 13th Nov ’13 to find out that the bike is still untouched an entire work is pending.

Understanding the fact that you have enough sales in market and you now you do not need customers, I have decided to take this up with the Royal Enfield itself and have sent a copy of my complaint to them.

Bike no : MH 03 AV 2448 – Thunderbird
Name – Ritesh Umrane