Royal Enfield — complaint regarding issue with my dealer

Address:

250611

Hi team,

I want to logged the complaint to my dealer as i have purchase new bike 350 classic in 29 jun 2018 and from day one i am facing the issue with dealer earlier also i logged the complain but no action has been taken. Earlier also he assured me to sorted all the issues but now he declined to give support on the same. Now again i have faced issue with my first service as he declined for first service and twice a time i have requested to their end executive for my first service need to extend for first week of aug 18 due to my bike is running totally 60 km and i am visiting outside india and they have agreed at the same time but today when i have visited to service center for service. He refused for first service. Till now no accessories, number plate and any promotional offers has been provided by them. This is really surprising as being as part of royal enfiled family. At the time of delivery, there was small scratched on front leg guard on my bike which they handover to me. I have shown them but he insist me they will clear the spot at the time of first service but no action has been taken. And i have already clear on my first complaint. This is very bad, i have paid 1.67lks to being part of royal infield family and i have faced such issues. Now this time i want solution to fix this issue otherwise dealer will continue this kind attitude/approach to all customers.
Please look into this issue on priority and do the needful.
Regards,
Amit sharma
+91 [protected]