| Address: | 28 & 32, Thiruvottiyur High Rd, Thangal, Vasantha Nagar, New Washermenpet, Tollgate, Chennai, Tamil Nadu 600081 |
I had given my RE classic 350 for service in DCS motors (tollgate branch), Chennai on April 2nd (Saturday) and I was promised a delivery on April 4th (Monday). But when I visited the service centre on Monday, they gave me very lame reasons and asked me again for the services that has to carried out in the bike. The same happened on Tuesday evening and they requested me to come on Wednesday evening (6th April). When I visited the service centre on 6th April, I was made to wait for 40mins and was informed that there is some issues with billing. I lost my patience and asked the service person to deliver my bike on the same day for which I was made to pay Rs. 7, 500 and was told that by Thursday morning (April 7th) they will generate the final bill and if the bill is less than Rs. 7, 500, they will refund my balance amount. When I tried to reach the concern person on Thursday & Friday, there was no response. I had to visit the service centre again on Saturday (9th April) and was made to wait for 1hour 10mins before getting the balance amount which was approx. Rs. 1800. Being a customer of Royal Enfield for more than 5 years, I have never experienced anything like this. Worst customer service experience I have faced. And I will ensure that myself and any of my friends will not be visiting the Royal Enfield Service Centre again only because of the Service that I have received in the last 1 week. Was this information helpful? | 
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