Royal Enfield — dealership denied sales of spare parts

Address:

Barabanki, Uttar Pradesh, 225001

Hello,

I am owner of a royal enfield bullet standard 500cc 2017 model.

I needed few spare parts for my motorcycle mainly chain-sprocket kit. I went to barabanki, uttar pradesh dealership of royal enfield to buy my requirements. They denied me to give the required spare parts. There argument was they do not entertain counter-sales for the spare parts. A customer can only buy a spare part if he is getting a service from their unit, else they wont sell any of the spare parts.

Motor bike details:
Vehicle registration no. - up 62 bd 8182
Model - bullet standard bsiv 2017

I met mr. Anand (Concerned person at the time) and called mr. Gurashish singh (Owner of the dealership). They both denied me the required service.

Please suggest me where can i get the spare parts of royal enfield if not from the dealership itself.

Regards,

An unhappy customer
Akchhat jain
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