Royal Enfield — defect bike delivery to customer from hsr services bangalore ( lalbagh branch)

Address:

Bangalore, Karnataka, 560021

Dear Royal Enfield team

My name is Nagendra Prasad B,
Mobile number : [protected] / [protected]

I had booked the Royal Enfield Bullet classic 350 gun metal grey color on 01/03/2018 evening, and on the 03/03/2018 evening I have made the full cash payment of 1, 76, 248 Rupees (please find the attachment photos of the invoice done in the HSR services showroom) and on the delivery day of 05/03/2018 when I went to receive the vehicle to HSR services Royal Enfield Bullet showroom, they gave me the bike which is having the DENT ON THE PETROL TANK AND ALSO THE HANDLE WAS ALSO BENT AND IT WAS TOUCHING THE PETROL TANK WHENEVER WE TURN THE HANDLE TO LEFT AND RIGHT, now the HSR services showroom people and manager is telling that we will replace the tank infront of you, but why should I take the defect product when I made the payment for the brand new Royal Enfield Bullet classic 350 gunmetal grey color, so I have refused to take the vehicle from them and asked them to give the new vehicle which is not defected but the HSR services showroom people are not ready, I need the new bike which is not defected and I don't need any replacement of TANK or HANDLE to be done, I want the new bike which is not having any defect, please take this issue in a priority and help me get the new bike which is not defected or else let them refund the total amount which I have paid for the brand new vehicle, please I request Royal Enfield team to help me solve this issue.

Regards
Nagendra Prasad B.
Mobile number : [protected] / [protected]