Royal Enfield — Defected bike delivered from south delhi motorcycles - auth dealer of royal enfield

Address:

New Delhi, Delhi, 110044

I want to complaint against royal enfield. I purchased a royal enfield – Electra 350 in February 2015. I booked this bike in December 2014 to deliver on 13th February (committed on booking slip) two days before my engagement/Ring ceremony and the booking amount was RS5000. On 13th feb 2015 I didn’t received it they told me that I had to call them before two days of delivery so that they can arrange it however my loan was already funded. For continuous two days I did follow-ups and after a lots of arguments they called me at night of 16th feb 2015(when I was busy in my engagement ceremony) they called me and ask me to come to their office and receive the bike. I wasn’t able to leave the function hence my younger brother had to leave the miss the function (memorable day of my life) to receive the bike from the showroom. He came back with bike around 10:30 at night when the function was finished. At the end of the day, I was anyhow happy that atleast I got the bike, but problem was not end. Next day in daylight when I saw a dent on the petrol tank which wasn’t identified at last night due to dark, also break light was working without taking breaks. Self-start switch sometimes work and sometimes not. I called in the showroom and told the problem. They asked me to come with bike. When I visit there, they gave me a slip to replace the tank from their workshop but the tank was not available in workshop. They took almost 3-4 months to replace that after so many calls and visits however problem with self-start switch is still exist. CURRENT PROBLEM- after some days I got to know that engine gets off automatically with a very noisy sound while riding it. Due to this I was about to hit by another vehicles on the road And somehow when you self-start the bike in gear it moves forward suddenly without releasing clutch. At the time of each service I complaint about this in workshop however they guys are making excuses that it happened with every bike but not solving it. Problem still exists. It seems that I got a defected bike. I am totally exhausted with the services of royal enfield. It is very bad experience with royal enfield, wasn’t expected from a brand like ROYAL ENFIELD. Requesting you to please look into this matter and do the needful. Rahul Singh Contact no- [protected], [protected]