Royal Enfield — Delay in Delivery of meteor 650 Bike

Address:

Royal Enfield, A Unit of Eicher Limited, Tiruvottiyur High Road Tiruvottiyur, Chennai, Tamil Nadu, India

I am writing to express my deep dissatisfaction with the delay in the delivery of my booked Royal Enfield motorcycle. I had booked a Royal Enfield Meteor 650 celestial Blue on 22nd October2023 from the Karnavati showroom in SG Road, Ahmedabad, Gujarat.

Despite repeated follow-ups and assurances, I have not received any confirmation regarding the delivery timeline. At the time of Booking i was clearly told the maximum delivery will be 3 Months from the booking date and now almost 4 months have passed. Still there is no clue when I will receive my bike. We have purchased the Bike for my son who is leaving for the US for further studies in Mid of april and he wanted to have the pleasure of riding the bike but now we are in confusion whether we will receive the bike or not.

Sir we have been clearly notified that you will receive it before 3 months and now we are not getting any concrete reply for the dealership . Sir i request you to please take up with the manufacturer and make sure we get the delivery of the bike within this month otherwise our whole purpose is getting defeated and we wasted 4 months for want of the bike. In case you have notified us that delivery is more than 4 months then we could have opted for some other options which were very much available to us but now we are thinking we have been cheated just for getting your sales target And also believe such delays tarnish Royal Enfield’s reputation and misguide valuable customers.

We hope you will understand our situation and will help us by delivering our bike in this month only that is February 2024

Sir my booking no is BKG007138GH00791

I kindly request that you take strong disciplinary action against the dealer point responsible for this delay. I hope you understand the frustration and inconvenience I am facing due to this issue.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,

Shalabh Sharma

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