| Address: | Bangalore, Karnataka, 560043 |
Hi re team,
Awaiting for quicker resolution from your side at earliest as i have been waiting for quite some time now. My order was placed on 13th august and received the product of xl size on 20th august. Its been 9 days now since i have raised the exchange request and fail to understand why so much lag from your side, when i can see on your website the product of l size available in your stock.
This is my fist buy from re website which is very disappointing as i could have procured the ordered accessories in local market in no time. Request you to kindly ship me the l size exchange product immediately and collect the xl product shipped to me or exchange with a different model.
Today got a call from the concerned manager stating that he can only help with the refund of the product against my request to replace the said shipped product (Which they claim to be out of stock) for short riding v2 gloves.
My intial order # 29511 was for polar gloves black, l size, which i placed an order for on your website. The discount price was rs.2200/- against actual mrp of rs. 4700/-. After 5 days of placing order successfully on your system, i get a call from your team stating that the said model of the particular size is not available, but instead they convinced me to try xl size, which i could exchange for a different one, if needed.
After accepting the order, now i'm being denied to exchange the product for a different one of my size. Now what's the point of your website sale services when you all don't intent to satisfy customer. Since last 15+ days i have paid you for an product of no use to me and with zero customer satisfaction for a functional lag from your end.
If this was the service i had been aware of, i'm very certain that there are many customer friendly dealers out in market who i could have approached.
Awaiting for a speedy resolution.
[protected]@yahoo.com
[protected] Was this information helpful? | 
Post your Comment