| Address: | Royal Enfield Showroom - Bharat Motors, Oppostie NGM College, 2, Palaghat Rd, Venkatasa Colony, Pollachi, Tamil Nadu 642001 |
I purchased royal enfield himalayan (Rock red) from Royal enfield authorised dealer Bharat Motors - Pollachi, Tamilnadu 642001 on 04/01\2022
Number - Tn41ay7219
Since from day one of delivery i am facing right hand side pulling and handlebar is not straight, it always remains slightly to the right side i.e To keep the bike run in straight direction i must hold the handlebar slightly to the right hand side.
I informed the showroom salesman regarding this issue and he asked me to state the error to service person during first service, once i completed 500km with the bike i left it for 1st service at 513km on[protected] and stated there is right hand side pulling in the bike along with some minor issues.
The same day evening i received call from Service station saying the service is done. At the time of delivery i didn't have time to check the service done during the day, also i had chance to drive and test properly after two days from the service day.
During my test ride i still faced the right hand side pulling and also the handle bar is still not straight, again to drive the bike in straight direction i must hold the handlebar slightly to the right hand side. During this ride due to my work i have completed 200km with the NOT STRAIGHT HANDLE BAR.
On 10/02/2022 once again i took my bike to the Service station and reported that still the handle bar is not straight, they checked and said we must change the T STEM for your bike and this will not covered under WARRANTY you have to pay for this.
Kindly note - right hand side pulling and the Handle bar not being straight is the issue which i am facing right from the time of my bike delivery, i still couldn't believe the service center person in Bharat Motors Pollachi is saying that this will not covered by warranty.
To be noted - for the second time on 10/02/2022 i once again left my HIMALAYAN bike in the service station as advised by the service person. They asked me to wait for one day,
but they made me to wait for 2 days, during the waiting period i called 3 times, they said that they are still working on my bike (which they didn't)
On 12/02/2022 i went to service station directly and asked about the bike, they immediately said that the bike is ready. I took a test ride BUT STILL THE HANDLE BAR IS NOT STRAIGHT. I again went back and reported it to the service person immediately THEY DID'T RESPONDED PROPERLY.
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