Royal Enfield — engine crankcase damage in running & bullet classic 350 stop on time

Address:

411017

Dear sir/madam,

On 13th april 2018, i purchased new classic 350.

Engine no : u3s5c2jc075663

Chasis no : me3u3s5c2jc116913

Model: royal enfield classic 350 bs iv

Purchased from - haidan motors

I have discovered that the bike has the following problem:

1. When the hridaan motors handover me the bike i notice that bike petrol tank was scratched so i ask them to replace they replace it but while replacing petrol tank they left bike cables outside the seat.

2. Also front and rear mudguard is damaged.

3. Engine knocking is still noisy, i asked them why this is happening they advised me after 500-1000 km run it will stop.

4. After first servicing i have the pick up problem, while running it automatically down.

5. Gears are not working properly, its hard to put.

6. Tapped noise is more than loud compare to other classic 350.

7. And now engine casing cracked while running and bike locked now.

The consumer rights act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

I am entitled to have the bike replaced and i would request that you confirm you will do this within the 7 days from the date of this letter.

I also require you to confirm whether you will arrange for the bike to be collected or will reimburse me for the cost of returning it.

I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.

Also i have attached the defective parts pics.

Yours sincerely,

Abdul majid maniyar

Contact - [protected]