Royal Enfield — false commitment

Address:	New Delhi, Delhi, 110018
Website:	[email protected]

Dear mr vineet

Greeting for the day!!

This is to bring you in notice that i have purchase royal infield standard 350 on 28th sept 2017 from lamba enterprises tilak nagar, ramaroad, my sales representative manager was mr dharmesh and i was committed with a false commitment given by him on the teflon coating @ complimentary as i purchased 2nd bike from the same showroom with in a year and half.

On the visit of my monthly service at workshop, i was asked to show bill for complimentary committed teflon coating which i was committed which i don't have. This is not a first time i received issue like this there are few other customer who are facing the similar kind/false commitment by the sales manager just to make customer not to give service as per service standard. Which is necessary as per service industries standard protocol and highly competitor internship in delhi/india.

A brand like royal infield image/reputation is diluting because of such issues

@ workshop - there is a problem in the supervision role at the workshop, i visited today for my second free services while handover process i was found dust on my bike, this was happened after a deep cleaning process done, i immediately raise this issue to my service manager mr aman and things got sorted but my issue is the same. (Quality check and service standard).

I haven't receive any call for collecting my bike/service done intimation neither call back from mr dharmesh on the teflon coating issue raised to him. The same also intimated to mr soni on sms, kindly check from him

I will really appreciate if you can do the rca (Route cause analysis) and send capa (Corrective action and preventive action) against the same.

Gaurav thapar
Corporate office - hospital