Royal Enfield — False promise and Non co-operation of RSA by Royal Enfield,Ref TI00365144

With reference to the above I had an issue with my bikes rear tyre that got punctured today being 31.05.2020, Sunday. My vehicle is interceptor 650 and had opted for Road side assistance(RSA).I made a call to RSA and made sure that they would come to pick/tow my vehicle since the bike 210 kg kerb weight.after a long time I got a call from RSA who mentioned that the vehicle suppose to tow my bike shall soon come in one hour. Waiting for another half an hour being Sunday at night I pateintly waited for another half an hour and rang the crane service personnel to know the whereabouts of his location. To my dismal I came to know that he had not even planned to come but simply said a yes to the RSA.I being waiting for so long got frustrated and dragged my bike somehow and took it to a mechanic and got it replaced.
This is a typical example of cheating a customer, taking it for granted that what difference does it make even if we don't deliver the service offered while purchasing a vehicle from ROYAL ENFIELD.

REGDS

RAKESH K.S.
MOB-[protected]

Ref TI00365144 Basis the vehicle condition we have provided tyre service for your vehicle. However, we would request you to get the vehicle checked at workshop within 24 hours. Please note we shall not be liable for any consequential damage.

We regret to hear about your vehicle breakdown. We have assigned our Service Partner VENKATESHA CRANE SERVICE, Contact NO:[protected]; The assistance will reach you shortly. We are Happy to Assist you