[Resolved]  Royal Enfield — Faulty New Bike Delivered

Address:

Bangalore, Karnataka

Dear Royal Enfield Team, I am an owner of a 2 week old Thunderbird 500 purchased at CVS Motors, Bangalore and I am very frustrated and disappointed with the quality of the Bike delivered to me. The issues are listed below. Date:Kms covered: issue 8th Nov 2013:4kms: New RE Thunderbird 500 delivered. 9th Nov 2013:34 kms: Faulty front brake switch exists in new bike which was passed through PDI checks. Front Brake switch which was present on the bike was faulty, due to which when I hold the front brakes the tail light would not switch on. Needed replacement 16th Nov 2013:99 kms:Intermittent Prominent braking sound from rear brake. 23rd Nov 2013:130 kms: Oil leak from the bike. Needs to be fixed As a loyal RE owner since 2009, it is very disappointing when a premium bike costing Rs. 1, 88, 884/- delivered after a long wait of over 6months has such issues. In addition to the cost of the bike, now I have to spend extra cost, though it is only a 2 week old vehicle. And also, in between my busy work schedule, I need to run around to get the above issues fixed. Apart from the store manager (who is busy all the time) CVS motors, Bangalore are NOT approachable to due sheer over load of customers and understaffed employees. I do not understand why a new bike should have so much of complications. The quality of the product is below satisfactory. As a loyal customer of Royal Enfield, I expect some support and quality improvement. I hope Royal Enfield takes note of the above concerns and responds at the earliest. Below are the required details: Owner name: Vinay Kumar Model: Royal Enfield Thunderbird 500 MFG Date: 10/2013 Chassis No: ME3U5S5F1DL006694 Engine No: U5S5F0DL050383 Mobile: [protected] Regards, Vinay