Royal Enfield — faulty vehicle: request to issue a new vehicle

Address:

Bangalore, Karnataka, 560078

I have purchased a royal enfield classic 350 black bs iv from hsr services, lalbagh, bangalore on 30 june 2017 (Date as per invoice but the delivery was taken on 27 jul 2017).

Following are the vehicle identification details:

Reg. No: ka 05 kd 0083
Chassis number: me3u3s5c1hf149904
Engine number:u3s5c0hf356034

When the vehicle was bought, one of the nuts of the back rest bar was not fixed, the headlight was faulty in assembly, key set (Ignition) was faulty and the 3m sticker on the tank was also full of bubbles. This was partially rectified after several visits.

The first service of the vehicle was done on 18 aug 2017 at the kanakapura road service center of hsr services via job card number rjc[protected]. Due to the ignition switch problems the key set of the vehicle was replaced. Following the first service the issues with the engine of the vehicle started popping up.

There was an unbearable noise in the engine and the vehicle use to jump while trying to move in 1st gear during cold start with thick white smoke. After a brief conversation with mr. Mithun of hsr services, lalbagh, the vehicle was sent for repair at the lalbagh work station on 06 sep 2017 where the noise of the engine was rectified. The engine valve setting was done and cam wheel adjustment was done with some additional repairs in the engine head (Job card number rjc[protected].

Today again, there is a white smoke coming out of the engine for some reason, oil leakage is also seen in the silencer and engine head. The vehicle has been taken to the lalbagh workshop again (08 sep 2017). I have attached the necessary documents for your reference.

With all these issues the complete vehicle has one or the other problem since purchase. As a customer i have been going through a very bad mental agony since the vehicle purchase. As a representative from the dealership, mr. Mithun is trying to resolve as much issues as possible but, one or the other issue is popping up day by day.

Hence, i request you to issue me a new vehicle in this regard, as this vehicle is completely faulty with one or the other issues. I would like to hear from you in 24 hours regarding this issue, else i will think of legal procedures to get a new vehicle in place of this faulty one by monday (11 sep 2017).

In fact i have to visit the workshop today as well due to some increased noise in the engine.

Please note that the oil seal was faulty last week and was replaced.