Royal Enfield — forgery by royal enfield service centre (s s motors, kannur, kerala)
RRahul Govindan on Sep 5, 2019
I'am a proud owner of royal enfield classic 350. It was purchased from ss motors, kannur, kerala and i've used their service centre for the first 5 services. After which the remaining 3 services, which includes the very recent one were done from "vibrant service centre", taliparamba, which is close to my house. Since then i have never visited ss motors.
The issue here is that i have applied for the replacement of my silencer elbow part (The bent and not muffler) and shock absorber as some of the areas got rusted badly at vibrant during my first visit (11/08/2018). That was not replaced since the parts were out of stock and as the warranty period was there for 2 years. During my next visit i raised the issue and as you can see from the document it was recorded. But again due to the same reason of being out of stock that was not replaced. This was repeated during my third visit as well.
But this time the interesting thing is that when they checked my history it was showing that i have already replaced a muffler using the warranty on 05/07/2019 from ss motors (Where i haven't visited for an year). Now because of this, the vibrant people are not ready to change the parts. When i raised this forgery issue with ss motors they asked me to wait for one more week and now they are not properly responding to the issue. They are not even apologetic to what they have done. They have responded by saying that this might have happened while entering the vehicle chasis number. How funny, so by mistake they typed the chasis number of a vehicle whose warranty period was about to finish. I would say a brilliant mistake.
[Sep 05, 2019] Royal Enfield customer support has been notified about the posted complaint.
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