| Address: | Ernakulam, Kerala |
I had given my desert storm (Kl& cd2797) for service on 25th august 2017 to a service center in kochi and when i went to collect the bike on 27th august, the service technician took the bike for a test ride and came back and told me that the petrol tank is empty. (I do not leave my bike below reserve level) as the staff very polite and helpful so i told i will fill the petrol from the pump very close to the service station. They gave an me empty water bottle and i brought the petrol and was put in the bike.
I took the bike to the next petrol station which is only one kilometer but the bike stopped after 100 meter. I left the bike there locked and came back to the service station and informed the technician. The technician told me that this is because of the shortage of petrol and it required minimum 2.5 liter or it will show like this. They used a term called "missing" they even told me if you have any issues like this bring it back for a check. I filled the petrol for rs.500 and took the bike home.
The same day evening i left for a trip with my family for 10 days. When i came back after the trip and took the bike to go out it was giving the same problems it had happened when i took the bike from the service station after the service "missing". I managed to ride the bike till service station which is 4 kms from my residence.
The same technician had a look bike and informed me that it may take some more time and will give a call alter.
They called me after 2 days saying there is problems with the fuel pump and need replacement and pump may cost more than rs.16000. (Sixteen thousand only) and i have to pay for that. I told them this has happened because of your negligence and i had to suffer your mistake. If this had to happened before the bike was bought for service i would have surely accepted but this has happened right after the bike services and happened right in front of you people. But they were not ready to accept.
They were finding excuse like the servicing of the bike is not done regularly which is also not true, i had done all the 5 services on time and it just crossed 2 years and 3 months with 10250 kilometer (Ten thousand two hundred fifty only)
They were insisting me to take spare parts or nothing else can be done. I was requesting them to make my bike running condition like i gave it you but i have not got any response.
It is very clear that this has happened during the service as the technician said there is water content in the petrol tank and they told me that it might have been from the small hole which is on the petrol tank for the easy flow of the petrol. If the water content is because of that reasons then it might be manufacturing defects.
The attitude of the staff are very good but they are unprofessional, i had the similar experience earlier also, after buying the bike i had noticed that there was oil leak from the bike and i had to take the bike to the service station for 4 times for the same complains. After the service they will give me an invoice saying that oil top and for oil seal change. Only after the 4th services this was rectified.
My bike is still lying at the service station. Please do the needful to get the issues rectified at the earliest.
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