Royal Enfield — Fuel pump leakage issues faulty product

Address:

GURUGRAM

To Royal Enfield Company senior management I would like to bring your kind attention to a complaint of continuous fuel pump leakage in my classic 500 after 2 times of replacement it showers petrol on both the legs of rider and there is a battery underneath which can cause fire and a serious life threat to customer and his family, the moment I started escalating it you have closed this complaint showing your careless attitude without giving any solution to the customer, ID- CAS[protected]K1Z2D5

I am not at all satisfied I see no one in the Royal Enfield or accelerate Motors Bangalore taking the ownership of this complaint and giving the confidence and assurance to the customer that it won't be repeated etc.

As per Royal Enfield Asm THIPPESH VS he acknowledged and accepted that as a company Royal Enfield is aware of this problem and they have done certain modification after 18-19 but the big question is why I as a customer is suffering, why I didn't get the modified complete assembly change solution neither in 18-19, 19-20 nor 20-21 and still why coming with again the old solution I see it as a huge communication gap between the company and the dealer, how can I trust you?

you should have recalled all faulty bikes and should have change their faulty fuel pumps with the modified ones as a concern company but unfortunately you don't care.

And who's responsible for this -Royal Enfield for not communicating with their channel partners or Accelerate Motors after knowing the issues still they are giving the same old solutions fixing the old unmodified fuel pump and again instead of changing it with the modified complete assembly you have send the same fuel pump again knowing the consequences its a threat to life.

there is a battery underneath the fuel pump and it's a serious threat to life of a rider his family and risk to many other innocent peoples on the road.

This is a hype o[censored]nprofessionalism where there is so much lack of communication between the company and the dealer and customer is completely blind and have no hope in getting the solution from anyone and no one have the basic courtesy to accept the problem and give assurance.

I will not drive it I will seek consumer court help in order to get justice if required, this is a total mental harrasment where you are playing a cheap trick card of service- I as a customer not happy with your unprofessional way of dealing, keeping customer in dark, selling a faulty product

My only answer for your comment on your pm services is that this bike is not safe & reliable and clear life threat to me & my family members and we as a family decided to not to use it at all till we get the solution and assurance with clarity in writing.

My complaint stand unresolved as still there is a leakage and no changes have done because of company & dealers lack of clarity.
Siddhartha Lal
Royalenfield Chennai

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