Royal Enfield — grievance against inappropriate customer service

Address:

Kannur, Kerala, 670004

I am putting forth this mail across the concerned authorities of Royal Enfield, to register a complaint/ grievance against the inappropriate customer service I received at the mentioned company service center.

On 7/2/2018, I gave my royal enfield motor bike at SS motors, thottada, kannur branch service center for scheduled service. I was told that my bike will be delivered after complete service by 3 pm the same day.
But unfortunately I didn't get any replies from the concerned service center pass the delivery time. I waited the entire day without any intimation from the center regarding a delay in the delivery and took the trouble of not having my vehicle for the rest of the day.
Later, the next day when I visited the service center after receiving an SMS to enquire about the delivery, the advisor told that it will be done in 10mins. I waited there and to my notice I saw the bike kept outside. Suprisingly, they had not even started the work on the vehicle. When I further enquired, instead of explaining the situation, I received a very rude and completely inappropriate behavior from the advisor Mr Adarsh(*Hop he miss guide his name )The attitude of the person was totally impolite, with back answers to my questions to know when the bike would be delivered.(His replay was we know how to service and we have kept this open for that only The behavior was implying that royal enfield does not value it's customers and only concerned with their work.They mentioned the above
With high hopes of customer service I gave my bike to the company service center instead of getting the job done by a local mechanic. But with such intolerable customer experience I would now rather prefer the second option from next time. Even after waiting so much, pass lunch time, on delivery the bike was serviced incomplete and left with smudge marks of the work. I have attached photos for your kind reference.

Hope this feedback is looked upon immediately and necessary actions are taken at the earliest to value customer image3.jpeggrievance. image2.jpeg
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