Royal Enfield — himalayan bike not delivered after 5 months

Address:

380054

And to think, i was waiting for close to 17 years to get this right.

It was the year 2000 when i bought the first second hand re to fulfill my quest. I am not a biker by heart, but surely love good things.

Sadly, i had to contribute to buying a family maruti van and hence had to return the vehicle. Since then, one esteem, one xylo and couple of houses and farmhouse, but had not been able to prioritize buying a re because i did not see a lot o[censored]tility.

So, when i crossed 40 yrs and looked back, i realized, this was one of my bucket lists, and hence decided to wait for something new. And there appeared himalayan.

But it was a more himalayan task achieving it.

I booked at sarabhai motors, twice, one on a personal quota (Jignesh vasavada) around first week of june.

Second, my mom-in-law decided to gift me one on her csd account (Nalinee r chaudhari) on june 27th.

The bikes were not available due some re-vamping. I understand, it happens. I was committed 15 days to a month. I said ok, my mom's birthday was on july 27th.
Nothing happened.

Next i assumed, august 12th (My son's birthday).
Nothing happened. All the while, i was calling up, no one was informing me.

Then my birthday came 10th september.
Nothing happened. Still no clarity, someone said 15 days some said one month.

Next was dussera.
Nothing happened. Still, i am calling, and no one informs in advance.

Finally, pre-diwali i am promised a bike. An availibility certificate is issued. And then another struggle with the red-tapism of csd canteen begins.

Finally, a po is issued on november 7th and promptly submitted to sarabhai motors.

Now nothing happens.

Yet again, only i follow up, no updates keep coming in.

Now for the past 24 hrs even the phone calls are not answered.

I understand, i am a single customer not capable of doing anything to a royal brand like yours,