Royal Enfield — iam complaining about the royal enfield gear which I have ordered online on royal enfield.com

Address:Hyderabad, Andhra Pradesh, 500026

My order number 38126,
I have been charged a sum of rupess 3, 300
I have placed my order on january 20th 2019, I have not recieved any order details or tracking details, while ordering it showed it will be delivered within 10 working days, I have not received my order nor any order details, I have called the customer care more than 7 times, the gear support manager just SUNNY KAPOOR is helpless, they donot know how to resolve issue, the biggest mistake i have done is placing my order on Royal Enfield website, I keep on calling them daily but zero help, the customer support doesnt know how to resolve this issue, this is very ridiculous !
Please resolve this ASAP, dont make people lose trust on RENFIELD. I am already proceeding legally! People please dont get fooled around this website
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