Royal Enfield — ignorant service by cvs motors

Address:

560043

Hi team,

This feedback is in regards to the horrible service provided by royal enfield cvs motors service station - horamavu branch, bangalore.

I own a re classic 350cc, i got my 4th service done on 30/03/2019. I mentioned the advisor at the time of service that i think that the chain is loose & looks like it needs to be tightened as it makes noise while driving.

I really did not know what they did at the time of service. After the service i did not use the bike for 5 days, because i travel to work by company cab. When i was riding the bike on 06/04/2019, the sound from the chain was worse when compared to before. I had taken the bike to the service station on 09/04/2019, one of the senior technician there said that the chain is bent & the complete chain sprocket needs to be replaced which is worth ₹3500 & this was 'not' told by the advisor at the time of service or at the time of delivery nor was the same mentioned in the invoice copy.

Today, your customer relations team had called up for the feedback & i mentioned the same & took the vehicle to the service station. When i took the bike to the service station, the advisor started arguing stating that he mentioned & when i asked where is the written statement, he had no words.

The job card was checked by the floor supervisor & manager where the technician has mentioned the chain sprocket needs to be replaced & they apologized for the same not being informed. Also, your records no where mentions that it was informed to me.

Now they are telling that i have to pay for the part & they will get the chain sprocket replaced.

The advisor only called me to inform that the vehicle was ready for delivery & no other additional information was provided.

My point here is, if the same was mentioned at the time of service/delivery i would have paid for it. Now it's your company's mistake for not informing me about this nor there was any written statement given to let me know about it & why should i be penalized for this?? I will not pay anything for the company's mistake. Penalize your company people for it.

There is so many other feedback about this service station & the above is just one of them.

Regards,
Alvin mario
+91 [protected]
Vehicle # - ka-03-jr-8354