Royal Enfield — improper care of accessories

Address:	Ernakulam, Kerala
Website:	www.royalenfield.com

On february 24th 2018 when i was riding my bs4 classic 350 from pathanamthitta to thrissur on mornig, vehicle stopped suddenly at aluva (Cochin) without any indication. I tried kick start several times, but don't had any result. Since the head light was on all the time battery drained up. I called road assistance, they arranged one technician. He came to me, rechecked with battery but result was negetive. He suggested me to shift vehicle to nearby royal enfield showroom. I called road assistance again, they told me to leave the vehicle there and from showroom technicians will come with vehicle to took the vehicle after 7.00 pm. As the showroom people told me, i give key and helmet (Re branded) to nearby bakery shop and left the place. (Was little busy, actually i was going for an interview). Evening 7.30 pm i got a call from one person named shafeek ([protected]) and he told me he collect bike and helmet from the bakery shop, and shifted to nearby re store (Brand store, kalamassery). After 2 days from showroom they called me and informed vehicle is ready, issue was some wiring problems. But my helmet was missing. Supervisor ([protected]) told me they don't know about helmet.

Totally disappointed with these kind of irresponsible persons. I lost 3500 bucks!!!