Royal Enfield — incomplete order delivered by online royal enfield site

I purchased 10 products like shirts, t-shirts, bag etc. From royal enfield official site. My order came on time but one item 1x airborne camo shirt camo green - m. Was missing for which i raised a complaint id ccshoc[protected] but after repeated calls and emails they did nothing and only said we are checking and will get back to you.

Now they have closed my complaint without doing anything.

Order no. 83451