Royal Enfield - Mira Road Mumbai — Defective bike - two wheeler sold

Address:

Thane, Maharashtra, 401107

Product - Royal Enfield bullet electra 350cc
Chasis number - 703840
Purchased Date - 15th April 2015
Dealer name - Unison Automobile Mira Road East
Consumer name - Imran Shaikh
Number - [protected]
Bike price - 1.36lac
Bike number - MH04GX4420
Problem - The bike is giving problem since the day it was delivered .
The detail incidence of the event of issues are described below

1st Incidence - Bike dead due to defective battery issue on 11th May 2015. The complaint registered with unison automobile Dearler from where this bike was purchased . For 1st Incidence they got the battery changed .
the bike had to be towed from Goregaon to the dealer Place . This caused towing charging fee of rs 900 . The Dealer charged me Rs 500 for battery changing. This is new bike and still such issues . we ignored stating that this might happen sometime .

Second incidence occurred on 30th Aug 2015 the bike was again dead or broke down in middle of the road due Start up issue . The bike was again taken to unison service center and they kept the bike for 3 days . They detected that there is issue in the start up machine of the bike and they repaired it and gave.Due to this i had to travel by public transport which costed me additional money.

Third Incidence - The Service center charged me 3000 twice stating that mud has gone in tank due to faulty petrol which I got it checked as I am filling petrol from same petrol pump since last 11 years and no complaint ever happened in my previously owned bike . this incidence got repeated twice which costed me huge 6000 loss .

Forth Incidence - 9th Oct 2015 - there was again repeat incidence of start up issue where when it was again taken service centre they narrated that there is mud in the tank and carbonator but this time I was not filling the petrol from the same petrol as i changed it to Indian oil petrol pump from hp petrol pump and they charged me rs 3000 for complate check up which I had paid them coz that without money they will not repair the bike.

Fifth incidence - On 19th Oct 2015 while returning from goregaon the bike's clutch wire broke and i was survived by a major accident as i was on a speed of 60kmph on western express highway at 10pm and I had to tow the bike till house which again costed me huge.

The fifth incidence shook my world as I survived a would have happened accident and I have decided to raise my voice for such defective product given to me as bullet is a reputed brand and said to be long lasting bike with trusted parts and servicing promise.

Expectation - Bike to be changed or 2.70lac amount to be refunded back to be.