Royal Enfield — Non delivery of helmets booked online

Hi,

I had ordered and paid for Two helmets with the following order nos.

[protected] : booked & confirmed on 2nd Apr 22 and
[protected] : booked & confirmed on 31st Mar 22
The expected delivery timeline was 30 days. But the status on the store.royalenfiled website is still stuck at "Order Confirmed".

I have written multiple emails, made calls to their contact center and have also tweeted to @sidlal and @royalenfield, either to share timelines or to process cancellation & refund my money.

They only sent 1 response state g its in process and cannot be cancelled. No update on any timeline of delivery. And now they are not even responding.

As a customer, I feel cheated. They keep my money and do not even have to basic courtesy to share any information.

I am hoping that with this forum, it will finally reach some responsible people in Sid Lal's team and they will come forward to help resolve.

Thank you
Amitabh
[protected]