Royal Enfield — Not Provided service on time and charging money for service

Address:

Nandi Motors, Purna road Nanded, Maharashtra

Dear Sir,

As per the above mentioned subject I Shaikh Hussain Mohammed Yousuf have purchased Royal Enfield fom Nandi Motors Purna Road Nanded Maharashtra Model No. Classic 350 BS6 Air bone blue regitration No. [protected], Contact No. [protected], on 11th January 2021 by cash. While traveling from Nanded Hingoli Highway yesterday night my bike was punctured at 10:15pm, at that time my family was with me, at first I've called you customer care executives, he had taken 2 hours my crucial time to register my complaint.
During this time I've walked 10 Km long with my family and I've not get the service which have demanded on time, No company person or technician had entertained my call or given priority to this, while purchasing bike he have collected extra charges from me to provide cashless services on time, I am not satisfied with this service an will go to consumer court.
I am sending this mail to improve your service performance due to this next time no customer will suffer.