Royal Enfield — paint scratched off my bike during service classic 350

Address:	110028
Website:	[email protected]

I gave my bike, royal enfield classic 350 redditch green with registration number dl8scc5478, for service on 27/08/2018 at royal enfield service station, naraina, new delhi. The service advisor mr. Harjeet singh received the vehicle and did not mention if there was any scratch on the petrol tank and if the paint was torn off during the time of receiving the bike for service because there was no scratch on it. When i received the bike after service i noticed the paint was taken off from the petrol tank, but mr harjeet singh was not available at the time of delivery after service. Mr. Kuljit singh was the advisor who delivered the bike to me and he was trying to convince me that the paint was already off when i gave the bike for service, but when i confronted him, he made me talk to mr. Harjeet singh, who received my bike for service and he agreed on the phone that when he received the bike for service the paint on the tank was completely fine but after washing, when the bike was getting cleaned, the paint from the tank was scratched by the cleaner. He asked kuljit singh who was present at the service station to click the pictures of the bike registration and of the scratched paint on the tank so as an email could be sent to royal enfield head office, so that they could guide properly that what could be done further to resolve this issue. Mr harjeet said that it usually takes more than a month but the company gets the tank changed so i agreed to it and asked him to please do the needful but today mr harjeet singh called me again in the morning and asked me to get my bike again to the service station as the pictures clicked yesterday were not very clear. When i went in the morning with my bike, he checked it again and said that a lot of similar complaints are being received from customers nowadays and changed his views on it and said that mostly the company does not give any reply to these issues and the cases remain pending. I asked to provide me with the complaint number so i can follow up with it, but he said that it is not possible as the complaints are made through computer generated process only. While the advisor was clicking the pictures i also wanted to click the pictures so i could keep it as proof but another advisor stopped me from clicking the pictures of my own bike, and i agreed to him. I am writing this email as to know how soon can this be resolved. I am even enclosing the pictures of the service receipt with the date mentioned and also of the scratch on my bike. I want to get the issue resolved soon because right now the scratch is a small one but by time, it would increase as the paint has been taken off and it is easy to scratch it even with fingers be it intentionally of by chance.
Would request to provide me with a positive outcome of the compliant.

I gave my bike, royal enfield classic 350 redditch green with registration number dl8scc5478, for service on 27/08/2018 at royal enfield service station, naraina, new delhi. The service advisor mr. Harjeet singh received the vehicle and did not mention if there was any scratch on the petrol tank and if the paint was torn off during the time of receiving the bike for service because there was no scratch on it. When i received the bike after service i noticed the paint was taken off from the petrol tank, but mr harjeet singh was not available at the time of delivery after service. Mr. Kuljit singh was the advisor who delivered the bike to me and he was trying to convince me that the paint was already off when i gave the bike for service, but when i confronted him, he made me talk to mr. Harjeet singh, who received my bike for service and he agreed on the phone that when he received the bike for service the paint on the tank was completely fine but after washing, when the bike was getting cleaned, the paint from the tank was scratched by the cleaner. He asked kuljit singh who was present at the service station to click the pictures of the bike registration and of the scratched paint on the tank so as an email could be sent to royal enfield head office, so that they could guide properly that what could be done further to resolve this issue. Mr harjeet said that it usually takes more than a month but the company gets the tank changed so i agreed to it and asked him to please do the needful but today mr harjeet singh called me again in the morning and asked me to get my bike again to the service station as the pictures clicked yesterday were not very clear. When i went in the morning with my bike, he checked it again and said that a lot of similar complaints are being received from customers nowadays and changed his views on it and said that mostly the company does not give any reply to these issues and the cases remain pending. I asked to provide me with the complaint number so i can follow up with it, but he said that it is not possible as the complaints are made through computer generated process only. While the advisor was clicking the pictures i also wanted to click the pictures so i could keep it as proof but another advisor stopped me from clicking the pictures of my own bike, and i agreed to him. I am writing this email as to know how soon can this be resolved. I am even enclosing the pictures of the service receipt with the date mentioned and also of the scratch on my bike. I want to get the issue resolved soon because right now the scratch is a small one but by time, it would increase as the paint has been taken off and it is easy to scratch it even with fingers be it intentionally of by chance.
Would request to provide me with a positive outcome of the compliant.

I gave my bike, royal enfield classic 350 redditch green with registration number dl8scc5478, for service on 27/08/2018 at royal enfield service station, naraina, new delhi. The service advisor mr. Harjeet singh received the vehicle and did not mention if there was any scratch on the petrol tank and if the paint was torn off during the time of receiving the bike for service because there was no scratch on it. When i received the bike after service i noticed the paint was taken off from the petrol tank, but mr harjeet singh was not available at the time of delivery after service. Mr. Kuljit singh was the advisor who delivered the bike to me and he was trying to convince me that the paint was already off when i gave the bike for service, but when i confronted him, he made me talk to mr. Harjeet singh, who received my bike for service and he agreed on the phone that when he received the bike for service the paint on the tank was completely fine but after washing, when the bike was getting cleaned, the paint from the tank was scratched by the cleaner. He asked kuljit singh who was present at the service station to click the pictures of the bike registration and of the scratched paint on the tank so as an email could be sent to royal enfield head office, so that they could guide properly that what could be done further to resolve this issue. Mr harjeet said that it usually takes more than a month but the company gets the tank changed so i agreed to it and asked him to please do the needful but today mr harjeet singh called me again in the morning and asked me to get my bike again to the service station as the pictures clicked yesterday were not very clear. When i went in the morning with my bike, he checked it again and said that a lot of similar complaints are being received from customers nowadays and changed his views on it and said that mostly the company does not give any reply to these issues and the cases remain pending. I asked to provide me with the complaint number so i can follow up with it, but he said that it is not possible as the complaints are made through computer generated process only. While the advisor was clicking the pictures i also wanted to click the pictures so i could keep it as proof but another advisor stopped me from clicking the pictures of my own bike, and i agreed to him. I am writing this email as to know how soon can this be resolved. I am even enclosing the pictures of the service receipt with the date mentioned and also of the scratch on my bike. I want to get the issue resolved soon because right now the scratch is a small one but by time, it would increase as the paint has been taken off and it is easy to scratch it even with fingers be it intentionally of by chance.
Would request to provide me with a positive outcome of the compliant.

Regards
Vikas gera
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