Royal Enfield — pathetic experience with vvc automobiles and royal enfield
32-67/79/1, santosh colony R K Puram, Secunderabad, Hyderabad District, Telangana, India
Vevenutam on Mar 15, 2019
Have sent 15 mails to company and md mr. Siddartha lal but till now no one has responded nor resolved nor repaired my bullet.
I have been forced to write such a mail to your esteemed and respected organization only due to untrained, unorganized, nonprofessional and disgusted service center in the country m/s v v c automobiles which you are associated with.
Gist of the case.
Have brought stranded bullet 350cc in the month of feb 2017 from (M/s v v c automobiles banjarahills hyderabad) with excitement to drive the oldest motorcycle brand in the world but same next day could hear some noise in the engine and complained the same at showroom representative said engine will become smooth after running for 1000 kms and again after first service the noise got reduced but frequently was getting repeated after driving for 40 kms, once again service center staff said after second service the noise will come down, but to my surprise it was continuing likewise even after 5 services the sound was still continuing and in the entire tenure i have complained the same issue several times to v v c automobiles jubilee hills road no 45 hyderabad service center managers (Could meet 5 different managers who got changed in last 1 and half years period) which itself is self-explanatory for your dealer or your organization… finally before my warranty gets expired i had requested everyone in the service center to address the issue as post which i cannot claim warranty but still they have just reduced the noise to some extent and said they will take care of the problem if it repeats and finally when i approached them last time for the same complain they said the committed person left the organization and your warranty period is completed so they cannot help.
Now yesterday i have again approached the same service center and asked them to help me out for the same issue and raised complain through phone and registered the the same and till now no one has called nor trying to resolve the issue …. Since it seems to be a big concern am escalating it to you sir…
Note: my bullet is with service center (V v c automobiles jubleehills hyderabad telangana)
Kms driven 14000 only, engine noise is existing since second day of purchase.
Bullet got serviced only with above mentioned service center since i brought.
No one takes the responsibility of the concerns nor addresses the issues.
Work shop reviews are still pathetic
Expectation: organization should accept the manufacturing defect and need to resolve without taxing me for defected engine and also need to monitor closely the dealer efficiency and take a call for replacement. Request a senior management intervention to see the dealer work shop which has no proper entry, nor place to sit, nor air to breath……
[Mar 15, 2019] Royal Enfield customer support has been notified about the posted complaint.
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