Royal Enfield — pick up problem in my new classic 500

In aug i bouaght classic 500cc in which after 1 month ihave noticed pickup problem and i went to nearest service center in gudur they said clutch plates are gone and for replacing they asked 5000 ruppes and i said the warranty period is not completed then they said we will put order and the product will reach after 15 working days then i went back and they said order is pending and said to come after 30 working days after that they are saying go to nellore service center they are blaming custmors and no proper replay to us