Royal Enfield — poor customer service by the service centre

I never ever thought i will have to write this sort of a mail to royal enfield

This is regarding my issues with the himalayan. So far i had been to this service center a lot of times and i've got no proper satisfactory results. Issue here is there was this one part of my bike which i told them to claim warranty for it's been almost 4 month's have recieved no call's or any message from their respected desk now today willingly when i went to their service centre to my surprise i was told my part was arrived at thier store but because i wasn't present there they have used my clamed warranty part on some other individuals bike which i find this is totally bs. The point here is i had recieved no call's or messages from them for total of 4 months so how the hell am i going to get to know if my part was arrived or not now they're saying they can't replace my part anymore becos your bike no longer comes under warranty they clearly want to dupe money from me, totally fed up with your poor service towards customer's the service advisor on other hand was trying to escalate the topic stating i never asked them to replace my rear mudguard eventually after arguing for a bit he agreed there was one spare part request which was placed earlier now we know how your so called reputed company employes speak blatant lie!

Thirdly i am freaking pissed about the way my himalayan has been performing ever since i bought it.

Engine no:d4a5c1gl009113

Chassis no:me3d4a5c1gl008745

Reg number:- ga 08 ak 1576

Service centre:- royal enfield
Shop no 108, plot number 1 & 2 shivaji circle, apmc rd, nehru nagar, belgaum, karnataka 590006
[protected]
https://maps.app.goo.gl/sbreB
Please read the reviews on gmaps you will get to know how terrible thier customer service is.

It has gone to the workshop for so many problems so many times that i have lost count even the service centre are not helpful at all and one of the worst service centre i've ever been to

Within a month or so of buying it, it's magnetic coil burned off! Then after a couple of months i was facing an issue with my clutch assembly still the problem is not solved all this between 3/6 months or maybe less i'm not at all satisfied with the quality of your product the issue's i'm facing are down below

1- heavy engine grinding noise and tappet noise

2- hard gear shift

3- front portion of handlebar and headlight assembly is very loose makes weird noise on bumpy roads

4- re service is pathetic and the worst i have experienced
A. Poor technical service. The same problems repeats a few days after service for e. G. Engine noise, gear change issue and so on...
B. Poor customer treatment

5- front t-stem is slightly tight

6- rear disk brakes are not working

7- there were few part's which had to be replaced under warranty such part's were never replaced in my bike and i was never called for the recall

8- drastic drop in pickup and power

9- rear mudguard is broken because of the potholes in road's

*i'm writing you this email with one last hope thinking the issues might get resolved.*

Ty