Royal Enfield — Poor Product Quality and No response from support service

Website:

royalenfield.com

For the ease o[censored]nderstanding I am copying below the e-mails i had sent to Royal Enfield Support Team, who has neither resolved my complaints nor has the common courtesy to even reply.

Roopjeet Borkakoty Wed, May 24, 2017 at 4:45 PM
To: [protected]@royalenfield.com
This is not at all acceptable. How can you close my complaint without even resolving it?
Dear Rider, your complaint IDCCSHOC[protected]
about your Royal Enfield product/service has been addressed and
closed. For further assistance please write to us at [protected]@royalenfield.com or call us at [protected].

On May 22, 2017 2:10 PM, "Roopjeet Borkakoty" wrote:
This is with reference to my earlier mail.
The motorcycle Royal Enfield Classic 350 Silver, which I had purchased on 3rd of May'2017 from Authorized Dealer
M/s S D Royal, Tinsukia was sent to M/s Funshine Getaways Pvt. Ltd., Sivasagar for its 1st free service on 20th of
May, 2017.
I regret to say that the complaints that I had raised with the purchase of this motorcycle have not been fully resolved
by Royal Enfield till date. I am attaching herewith some of the pictures of the quality issues which have not yet been
resolved despite assurance from Mr. Anupam Malakar, Area Manager, Guwahati.
1. The engine crankcase cover still has the stains, despite cleaning as claimed by Funshine Getaways Pvt. Ltd.,
Sivasagar
This is not acceptable by me or any other customer and I would want to get a replacement of this part immediately.
2. Petrol Tank cap has scratches.
No customer would accept this with a new purchase and I would want to get this replacement made immediately.
3. Rusted nuts and bolts used by M/s S D Royal, Tinsukia while fitting leg guard accessory were not changed by M/s
Funshine Getaways Pvt. Ltd.
I was assured by Mr Anupam Malakar that the above quality issues would be taken care of by Authorized workshop at
Sivasagar, M/s Funshine Getaways Pvt. Ltd. upon 1st servicing of my motorcycle, but they had refused and have
advised me again to liaise with the dealer M/s S D Royal at Tinsukia for which I have to travel approximately 120 kms
to reach the dealer.
I have clearly mentioned earlier that as my current location of stay is Sivasagar, I cannot travel to the dealer at
Tinsukia from where I have purchased the motorcycle and the quality issues be dealt from the Authorized dealer at
Sivasagar.
I do not understand why your Customer Care department is so reluctant to even reply to my emails,
which only
shows how callous and unprofessional team has been leading the department at Royal Enfield.
I do not understand why M/s SD Royals, at Tinsukia is being advised strongly by you to travel to my location for
assistance and sort this matter one for all.
Also please note if this issues are not resolved I will have no other option but to forward this matter to Consumer
Court and other forums on the internet.
Customers expect superior quality by a company so old and with a reputation unmatched. But with my purchase, i
must say, it has been a sheer case of disappointment. How could a dealer sell a product with so many quality issues
and be so casual about attending to it and making sure that the customer is satisfied with the purchase?

Roopjeet Borkakoty
Sivasagar, Assam

On May 12, 2017 1:33 PM, "Roopjeet Borkakoty" wrote:
Till date I have not received any reply via email about the complaints raised by me. This shows a very
unprofessional and callous attitude of Royal Enfield customer care department. I once again stress that the quality
issues raised by me should be taken care of from the Authorized workshop at Sibsagar, which is my current
location of stay. I have already mentioned this to Mr. Anupam Malakar, Area Manager, Guwahati.

On May 7, 2017 4:01 PM, "Roopjeet Borkakoty" wrote:
Dear Sir,
I had purchased a Royal Enfield Classic 350 Silver on 3rd of May'2017 from Authorised Dealer S D Royal,
Tinsukia. Chassis no. ME3U3S5C1HC830966, engine no. U3S5C1HC496811. Though I feel proud to own a
motorcycle from Royal Enfield and being associated with one of the oldest legacies in motorcycling, However, I
regret to have faced some of the problems in terms of quality with this purchase. I am listing below the issues
along with photographs for your reference.
1. Red paint stain on the petrol Tank.
2. Use of rusted bolts and nuts by dealer for fitting Leg Guard
3. Scratch marks on the petrol tank chrome cap
4. Crankcase & Gear Box cover has too many stains/rust marks
5. Air filter box and electrical/tool box does not close properly
6. Nonremovable
Stain in the exhaust pipe
I hope the above issues will be taken care of with some positive reply and justification from your end.

Roopjeet Borkakoty,
Sibsagar, Assam