Royal Enfield — poor service, and rash behavior with service center team

Address:

Madinaguda, Miyapur, Hyderabad, Telangana, 500043

Royal enfield is going down day by day, these are the clear signs, that this organization will disappear soon! Because where there is no customer service, there is no company existence.

Given vehicle for service few days back to-be called their authorized and world class service center at madinaguda (Headway motors), did service, and charged 6000, and generated invoice and given me, and they cleaned their hands! That's it! Don't know whether they did service or not! When i called them again because of poor service, they came to my home to pick up vehicle for re-checking as per my request, and took vehicle to their service center! Given back vehicle with the same issues!

I escalated complaint to royal enfield team, and they created a ticket, and again i got call from these worst service center team (Headway motors madinaguda), they said to bring vehicle to service center, i denied, because how many times i have to visit their service center for their poor services, told them to pick up the vehicle from my home! These arrogant team was arguing with me, and telling they know how to deal with me even i didn't use any profanity! What kind of attitude or behavior with these people i seriously dont understand till now!

I spent my hard earned money, and asking for smooth service, even i loose money & time with these worst & attitude service team people, still taking blames from these stupid guys!

Royal enfiled, this is how you show respect to your customers, wow, that's awesome, seriously!

You guys produce great vehicles, and sell to people, and clear your hands, that's it, you guys made enough money into your pockets, and dont care about what's going on in service centers, and these kind of egoistic people! I can sue you people if i want for this ridiculous behavior and worst service even after three times vehicle handover!

I just wanted to ask royal enfield, are you guys going to close your business soon, seems to be like that only, that's why even i complained many times about these #, you guys are not even caring about!

What's the horrible situation is, without approaching me, or enquiring about service experience, how the hell you guys can close ticket, this is where i am wondering! This is the worst experience i have ever seen so far!

Time to say good bye to royal enfield!