Royal Enfield — poor servicing at workshop

Dear sir,

1. I undersigned wish to bring it to your kind notice that i own a re bike (Bullet 350cc) having registration no g2 upd977 with chassis/engine no 154977.
2. On 19 aug 2018, the said bike was taken to workshop of suri sales pvt ltd ranibagh, haldwani for some minor works like "starting problem". Being defense personnel, i had requested the workshop manager to get the needful done at his earliest as my leave was going to be elapsed. Inspite of repeated requests and callings i was not delivered the bike in due course of time, however the bike was delivered to me by their mechanic on 06 oct 2018 i. E after 47 days.
3. The bike was tested by my son as i was away on duty. I was really shocked to come to know by my son about the pathetic condition of my bike really worst that before, the following faults were noticed :-
(A) oil was leaking from rocker cover (B) smoke was emitting from
Piston head (C) nuts were loosely fitted (D) poor wiring works
4. I soon called workshop head and got noted down all the problems, he assured me that he would get my bike collected from my residence. But till date the bike was not found collected so i am compelled to lodge a complaint. I do possess all recordings with the staff.
5. Please issue necessary instructions and do the needful earliest.

Your's faithfully

(Pratap singh bisht)
No [protected]
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Comments

Service very poor

bramkumar sathya's reply, Dec 8, 2018
classic 350
bramkumar sathya's reply, Dec 8, 2018
service very poor

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