Royal Enfield — Regarding bike registration

Address:

535002

I p. Santosh naidu bearing tr no: ap31 xj tr 8200 have bought my bike on april 04, 2017. And the tr no was given to me on april 05, 2017. During the time of registration, they have asked me to whether is there any bike with my name, if it's there i supposed to pay tax for my new one. My previous bike was already shifted to other persons name. But after 1 week i think, they said you have to pay tax as there is bike registered with my name already as it's been shown in ap transport portal. Unknowingly, my fathers bike have been shifted to mine without my fathers concerns or mine, where rto have say the reason. But before that it's the minimum duty of the showroom that whether any other bike is there on my name on generation of tr number, and also that's also the answer given by rto office memeber. And i paid tax of amount 7390/- and on which due to card payment you have debited some card tax and total amount i have paid was 7500 approximately on[protected]. The person named karthik have received this payment and due to some power failure they haven't paid to the portal directly. And today i made call to him and some other person working in the showroom but no one haven't responded to my call. And this is type of service, you are providing to the customer. I don't find that much response during this service than while purchasing a bike & he is not responding in a proper manner & i request you to resolve this problem and issue my permenant registration no asap and i should get a call stating that i have received my permenant registration number. And i am sure i would like put up a complaint in consumer court with all necessary proofs for if this problem is not rectified soon. And in the case of negligence of issuing tr number without prior intimation and blindly submitting application with my words will also be taken and i will be put enquiry on this, until rto issues notice to this showroom without prior intimation. And also i request you to take action on the person named karthik that asked to pay tax amount by making frequent calls and once i paid & now today i called again, he was saying he will check and let me know. I didn't expect this type of service while dealing with customers.
Showroom:royal enfield
Saran motars
Nad
Visakhapatnam