Royal Enfield — regarding discoloration of the silencer bend above the catalytic convertor

Address:Garg Auto Zone, SCO 8-9, Chandigarh Ambala Highway Vill Singhpura Zirakpur Distt.SAS Nagar, 146403 Zirakpur.Mobile No.8968676388, [email protected]

Sir,
I bought my royal enfield classic 350 cc black color on 19.08.2020 and at the 4th day of the purchase the color of the silencer bend above the catalytic convertor where the oxygen and co2 sensor is mount started to loose its color and turned pale yellow which could be a serious defect. Further i called up the agency and they said when u will come for the ist service i. E. 500 km or 30 days whichever is earlier. I approached them and i told them the same problem to them they said its not covered under warranty. But its still not even one month old and i got this problem they said we will do the nickel process on it and further they made a lame excuse that its not available right now. What kind of poor service this company is providing. Royal enfiled should be directed to rectify my problem else change my silencer.
I will be thankful to you.
Regards
Sumit verma
Resident of kothi no. 26 bala ji ph2 lohgarh road, zirakpur punjab distt. Sas nagar mohali.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information