[Resolved]  Royal Enfield — regarding first company free service

Address:

Kannur, Kerala

I proudly owned a Royal Enfield Bullet Classic 350 from ss motors Kannur on 31/7/2014.I went to your service centre [ss motors kannur ]on 3/9/2014 and i was informed that for our convenience, service should be booked in advance. As was informed, I was alloted a date of their convenience two week later on 17/9/2014.I went with my vehicle on 17/9/2014 at 9.00am to the above said centre.But I was told that for my first service to be done[without any additional complaints] vehicle would be returned only after a day, that is on the evening of 18/9/2014.The security staff present there was treating me and other customers as if we were beggars.I have owned many bikes and cars before, but from nowhere did i recieve such a bitter experience.If they need 2 days for my first free service probably they are going to demand 6 days for my third service.I understand that yours is a firm with good reputation.It wouldnt suit your image to run a ridiculous service station like this.Please create enough facilities for a better customer care so that such experience faced by me and most probably other customers will not ruin your reputation.And all these bitter incidents were for a free service offered by your company which cost me approximately Rs, 950.I have brought this into your notice expecting that necessary actions whatsoever may be taken so as to provide a better customer care.