Royal Enfield — regarding the engine complaint

Address:	Ernakulam, Kerala, 682320
Website:	royalenfield.com

Dear sir / madam


I had purchased a royal enfield – classic 350 black bs iv on 13/09/2017 from kaizen motors – vytilla.

Complaint register number:cchoc[protected]
Job card no: 15587

This is the second time i am informing you about the complaint. Sorry to say that it was disappointing that till now i didn't get a positive response from you.

I recognized the noise from the vehicle for the first time on 3rd april while i was travelling to munnar for attending an interview, unfortunately i was not able to attend it because of the so called reason. I informed kaizen motors regarding the complaint and also brought the vehicle on the same day night itself the gm of kaizen motors mr. Shivankutty examined the vehicle and ensured the noise.
He asked to bring the vehicle, the next day, for the further verification. But the behaviour of gm was not good enough. Even though he knew the real complaint was manufacturing defect he didn’t take it in a serious way. I refuse to take the vehicle on the same day and the vehicle was ensured with a warranty period. After 5 days (9th april) they return back the vehicle after oil changing and engine works.

On 7th may the same problem was again noticed, i send the recorded video of the damaged vehicle to mr rahul hk, mr, shivankutty and service manger too, the service manger mr. Shony
Ask to bring the vehicle on 16th may. The sound was still present. Gm pacified me that he will immediately inform the head office regarding the complaint and also told a representative from the head office will come to verify the vehicle and asked me to accompany him. But the gm cheated me lying that the representative from the head office; but the person was actually from kaizen motors he unconditionally regretted that we can’t do anything more when i refuse to take the vehicle back, i registered a complaint (Ccshoc[protected] but they closed my registration even without contacting me or clearing the complaint

Now i really regret the amount i took to spend for this vehicle is a mere waste of time for approving a loan to get sanctioned.

Waiting for a valuable reply….

Vishnu ak

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